Arlington Good Samaritan Cente

My cousin was there, and she was taken care of very well, the stuff was very friendly with us, they help us through all the process we weren't how to get done

I had a great experience at Serenity Springs. The staff was friendly, caring, and always made sure I was comfortable. The nurses and therapists really helped me get better, and they were always there when I needed them. The place felt like home, and I was really thankful for the care I received. It was a great place to recover, and I couldn’t have asked for better help.

I would not recommend this place to anyone. My mother in law was there and it was the worst experience ever. They are so worried about filling beds and getting money. The care to the residents is on the back burner. There is some amazing staff there and they care, but they are not there all the time. No updates when they say they will give you them. No clean bedding, over 12 hours before they reported an incident Was reported to me. Medication given, but not documented In her chart. It is so sad to see your loved one be treated this way. They say they treat the residence like their family and loved ones, but if that’s how they treat their family and loved ones shame on them.. When I ask about a shower, the way it was described to me, was very unprofessional and not acceptable. Some incidents are not Even documented. It is sad to see a loved one be so afraid to stay there and sad To know if they speak up, they are afraid they’re going to get in trouble. This needs to go back to the Good Samaritan ways.

Our family was very disappointed with how our father/ father in law was treated in his final days at this facility . I should mention he was only here for little over a week. Seems like the administration was more worried about making money than keeping a patient comfortable. Wanting to continue physical therapy, speech therapy, and wound consultation on a dying man instead of letting him rest. Tried to discontinue his liquid morphine in place of crushed Tylenol which is completely unacceptable in a hospice situation. Tried to force food/ trays on him. He hadn’t eaten for a week. Just bites if anything . They stated one day before his death he made a complete turnaround. Forcing his daughter to sit in on a conference to tell her he was getting better. She knew he wasn’t. They thought they knew him better than his own family. How sad to put this man through any of this. Only good thing on his last day, he had a kind nurse Pat who let us know morphine was still ordered. She gave this to him. Thank goodness for her and Angela. Don’t get me wrong there are some kind aides and nurses there, but it is run with too many chiefs in charge. That didn’t stop PT, speech and wound care from coming in the room to bother him. Can you say money. Please do not send your loved ones here. You will regret it.

My cousin was just sent here from the hospital and was only there for a week. We actually just lost her this past Saturday night. I want to say praise to the women and men that work there for being so caring and kind even though my cousin was only there for a short while. I would recommend this place all the way.