Canal Winchester Care Center

I have a lot of good things to say about Optalis Canal Winchester. The facility is clean and smells good. The staff are really friendly and truly do care about the people they are serving. I am on my second visit because I broke my ankle and need rehab. So nice to remember so many faces. It makes it easier when going to a nursing home. So glad I came back to the same place. Everyone asks do you remember me and of course I do. Especially my favorite aide, Andre, he has so much compassion and empathy he treats me with respect and kindness. He always takes good care of me. The only complaints I have are when you first check in let’s say Thursday early around noon , they were sent all your meds that morning but they don’t have your meds till around 3:30 am or 4:30 am the next day. There is an emergency drawer the nurse has to get permission to open and get an emergency pill for you till your medication comes in the middle of the night. They only will give you 2 pills in around a 16 hr period. I should have had 4 pills in a 16 hour period. So it’s difficult and uncomfortable with a lot of pain. I can see waiting 4 hours for prescription to come in but waiting 16 hours, just because the headquarters in another state where the company pharmacy is located as well decide all locations would use the company pharmacy whether it’s in state or not. So we are punished in Canal Winchester Optalis location because pharmacy is in another state. Just seems wrong to me, they should at least supply enough medication in emergency drawer. Also nurses came across as scared to call pharmacy to get emergency medicine. This is my second time at this and leaves a bad experience when you first come. I can’t think of any more negatives and it’s mostly positives.

The facility seemed well appointed and clean. It was sometimes hard to find assistance: not enough staff. The doctor only attended once a week I believe, not enough. They did not help our father much at all and he ended up with MRSA and pneumonia, and practically starving. (Of course we don’t exactly where the diagnoses came from.) We were there every day advocating for help. He ended up back at the hospital. Sorry to be harsh but need to be honest.

Oh where to start. One star because there are no negative ones. I had to pay 10k before they would take my mom from the hospital. Put on a huge act , tell you all the things that you need to hear to leave your person there. They were informed before she was brought there of her condition. Stage 4 cancer in her spine. They were absolutely horrible. I was there all the time because they are not trained to deal with anything beyond basic care. She was a full assist patient. They would drop off disgusting food that she couldn’t get to half the time. I bought a pure wick so they wouldn’t have to change her so much. They had no idea how to use it. Her pain was unbearable. They were awful about managing it and contacting hospice. They would make her sit for hours in a wheelchair. I was told they couldn’t handle or deal with her. They didn’t have the staff. She was delusional from lack of sleep. They would trap her in her bed when I wasn’t there. Hospice was no better, they sent different people , no one knew what they were doing. Never same person twice. I had to get her up and in the shower. She was sent to the hospital with chest pains. They told the ambulance driver she wasn’t welcomed back. They never talked to me. Never said a word to her She died a week later. Almost 8 mths later and I have yet to hear from them. I had to fight, show myself and threaten a lawsuit before I got any if my money back. I went back when she was sent to the hospital was able to walk in, go to the back of the facility clean out her room and not see one employee. I would not recommend this place to anyone. Worst experience of my life.

Nursing, aides, rehab staff, housekeeping were all amazing. My loved one received excellent care. I highly recommend Canal Winchester Rehabilitation.

Totally understaffed. My Father hits the Nurse Call button, they come in, reset it and walk out. He calls me all hours of the day and night saying he's had an accident and he will sit there (in it) for hours before anything is done. I've reported them to the Ohio Dept of Health... doesn't matter, they get written up and fined but nothing changes....