Continuing Healthcare of Boardman

I was in today to see a former patient of mine and I have never been to a more filthy facility! I walked in and was shown to where he was “supposed” to be which he wasn’t, he was in his room(they weren’t aware) upon walking in, I realize he had no bed linens on his bed. He was laying on a plastic medical bed mattress with only a pillow. The place smelled of urine. The furniture was all stained up and dusty. The hallway were filled with garbage cans and biohazard bags full to the top overflowing walking past patient rooms where they are stark naked. I wouldn’t let my worse enemy live here! Absolutely deplorable conditions. I understand places are short-staffed, but there’s no reason to have people sitting on their butts or standing by a med cart doing nothing when that place is in the condition that it’s in.

I was transferred there by ambulance at 12:30 p.m., there was no intake nurse, there was no nurse at all. I was in the room until 9:00 at night when a family member signed me out. I was forced to sign an Ama to get out of there except that I didn't have any medical advice there because no one came to see me. They were only interested in talking to me as I was leaving. I'd rather die than go back there.

The facility is absolutely beautiful! Great, dedicated staff. Administration does a wonderful job making the residents and staff happy.

I'm like others; if I could give this place a 0 or -1 rating I would. The experience that I had with my mother staying here was horrible. My mother stayed here for close to a month to recover from a broken ankle. During this time, I got conflicting reports on her care and when I questioned the administration about what they were telling me vs. what the insurance was telling me, I believe that their sole goal was to get my mother out of the facility when they knew that she was unable to care for herself at home. Everything was fine until I started asking questions and then their interactions with our family changed. Instead of focusing on providing the care that my mother needed, Joanne (the head admin.) was focused on retaliation instead. Long story short, I believe Joanne falsely reported to my mother's insurance that she was in great condition and no longer needed the rehab services that Continuing Healthcare provided. My mother's insurance would not continue her coverage there (though she was in no condition to leave) and she had to be discharged. My mother was discharged on a Friday and fell down at home on a Sunday and had to return to the hospital.

This facility is dirty and has a, mostly, neglectful staff. My family members room has visible dirt and dust piled up in the room. Though swept daily, the dirt is pushed into corners and never cleaned. The chairs in the room are stained. The light on the night stand has not had a bulb for 2 weeks. They sat on a bedpan for 2 hours without a response from his call light being on. They were never once bathed or showered, or given the option for a body wash, in 2 weeks. The room parallels a cell. I highly discourage anyone sending their loved ones here.