Copley Health Center

A neighbor's husband was here for rehab, and the required rehab didn't happen. The first day I took her to visit him, he had been there for about 5 days. The room was so drab and dreary and he did not look happy. They did not have him shower or change his bed up to that day. She said he had on the same clothes as the day he was admitted, and clean clothes were brought in with him. I went to ask for a water pitcher and all they provide is foam cups. He drank the large cup of ice water immediately. I got it refilled and asked for a second cup. He drank both immediately again. He was extremely thirsty due to no water being provided for the whole day, or longer. I left him with 2 full cups to get by on. My neighbor said there were clothes and things on top of his dresser that were left from the prior patient. The caulk in the shower was old and dried up. I saw a washcloth on the sink and was horribly shocked. It was dried up, black and green and very dirty and smelly. We need an option for a negative 5 rotten apples score. This place is ugly, old, musty, smelly, dirty, lack of maintenance, very uncared for, and has old heating/cooling for the rooms. The last card left on the table by a housekeeper was dated 3 weeks ago. It's a horrible place for a skilled care patient who most likely can't speak for themselves While we were there, multiple room alerts were going off for a very long time, also at the nurse station, and no one was around taking care of them. At a different station when we were entering there were 3 women in dark scrubs behind a station laughing and talking loudly, while there was a patient in a room asking for help out loud, and there were multiple room alerts going off. I was only there twice and this is how much was observed. Who knows how much more, or how much worse it is each day? This place needs to be inspected FAST. It's a very sad place.

Great facility. Admissions director is very passionate and a great resource to patients and family!

Another horrible place. Came for physical therapy and they wrote to jobs and family service that I was there permanently. Now I need emergency housing. Food is terrible. Never changed my bed. Walls caving in where the ac/heaters are. Nurses and most staff are lazy, verbally abusive. Call lights stay on all night.they don't collect the food trays so they are put anywhere in the halls. We have smoke breaks and my cigarettes are always missing but some have theirs on them and they never get in trouble. I have mine delivered so I know how many I have at all times. I've caught staff stealing cigarettes and one dropped them out of her pocket and had my name on them! Most aids are verbally abusive and think they don't have to do anything for you if they don't like you. Some at night won't get you ice, or anything else. Nurses say.. That's not my job ask the aid. Then when I complained to the State all of a sudden the say they are sending me to a drug test rehab lock down. I ended up at momentous and it's a little better but still as bad

Visited a relative. Heard bad reviews but he was quite amazed at his care. Food was decent portions and aids and nursing was very good. Clean rooms. As well I saw good care each day. I came each day for 10 days. Coffee cold a couple days and 1 angry aid he viewed while outside on a smoke day. He vapes. She probley shouldn't be there but they know who she is. All in all ...good.

I was treated very well in every way, I have no complaints whatsoever.