Evergreen Healthcare Services Inc
3.4 (5 reviews)Niles, OH
Assisted Living in Niles. Confirm current services and availability directly with the community.
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Public reviews
3.4 · 5 reviewsThey are very friendly and they come early o I won't be late for appointments....if rather be early then late and they pick me up within 15 min of me calling them
Very nice people
This place is very unprofessional. My insurance set me up a ride to my doctor's appointment for a round trip. I'm 37 weeks pregnant and had to miss my doctor's appointment because of these ignorant people. My appointment was at 1:15pm. The driver shows at 12, without my knowledge because at this time I'm still in the shower. I come out and noticed they're parked across the street. I'm rushing to get dressed but at the same time wondering why they are so damn early. Five mins later the driver leaves. I call the office and they tell me because I didn't answer the phone, the driver left. I have…
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This place is very unprofessional. My insurance set me up a ride to my doctor's appointment for a round trip. I'm 37 weeks pregnant and had to miss my doctor's appointment because of these ignorant people. My appointment was at 1:15pm. The driver shows at 12, without my knowledge because at this time I'm still in the shower. I come out and noticed they're parked across the street. I'm rushing to get dressed but at the same time wondering why they are so damn early. Five mins later the driver leaves. I call the office and they tell me because I didn't answer the phone, the driver left. I have rode with this company before and the drivers are always rude and the cars are always dirty. They show up an hour early just to leave you when you don't answer. Even if you're not aware of them being outside because you're still getting ready....... But I'm glad my insurance will be having their own transportation services soon. This company is disgusting!!!!!
More recent reviews
My insurance company set me up with this agency for transportation to the Cleveland clinic Twinsburg office. When I called to confirm the date, time of initial pick up, and return pick up time, I was given completely different information. Though the information had been relayed to them that I was on 24 hour oxygen they made no allowance for this. Instead I was told to be ready by 7:15 for a 9:30 appt that was only a 50 minute drive. Also though I'd be finished by 11:00 they wouldn't come pick me up until their other rider (who was not going to the same place) was done, no matter how long it took. They were rude and unapologetic, and their only response to my every comment was ("so do you want to cancel then"). I have pulmonary fibrosis and chronic respiratory failure. I cannot be without oxygen. The 02 cannisters I have to carry with me weigh 30 pounds and will last four hours total. Neither Claudia nor her supervisor (I assume) Diane had any empathy or professionalism in trying to resolve this issue. Instead I got "well, what if you were in an accident or something-you'd still run out then and there'd be nothing you could do about it". REALLY!!!! Wrong profession. I will definitely be filing a complaint with my insurance company. This agency is basically discriminating against the handicapped. They refused to make allowance for my oxygen needs in lieu of getting paid for 2 transports in one trip . if I could give no stars I would.