Gem City Nursing and Rehabilitation Center

When my mom had a catastrophic seizure that left her gradually declining Gem City Rehab ended up being the best decision I made. It was close to home and when Medicare stopping paying my moms social security was more than enough to over the monthly costs. The staff were excellent and attentive and the facility was kept very clean. The facility is new after being remodeled and the nurse/patient balance felt very well managed and didn't seem like the nurses and doctors were being overwhelmed which allowed for more attention per patient. The social worker Eric Doan was exceptionally kind and helpful. He was always very easy to reach and was able to help facilitate reaching the nurses if there were any communication gaps while they were away from their desk. He also walked me through all of the processes and paperwork needed to make things affordable to help us in the long run.They have a hospice that comes into the facility if that time comes, Sanctuary, and they also did a great job in keeping me updated on my mothers status. They made the nightmare of dealing with my mother's impending death more bearable and gave me the space to grieve and focus on what was important instead of the administrative minutiae. I would recommend them to anyone.

I cannot say enough good things about the care my sister received here. From day one, the Social Worker, Eric, was incredibly helpful, guiding us through every step of the process and making a stressful transition so much easier. He continued throughout my sister's stay to answer questions and support us in every possible way. The nursing staff is top-notch—always attentive, professional, and genuinely caring. Questions and requests were addressed promptly by Ken, Shayla, Dawn and Miranda and their team. A special shout-out to the Physical Therapists, Bob and Melissa, whose patience and expertise helped my sister make amazing progress. I can't believe how fast she has recovered! The facility itself is clean and comfortable, and the PT equipment didn't look over used, which gave our family great peace of mind. We toured several facilities before choosing this one, many of them much closer to home, but this one stood out as the best, and we were not disappointed.

It's been almost 30 days since my arrival to Gem City Nursing and Rehab. Inspite of that long ride, I can honestly say that coming here was the BEST decision! I came from a facility full of pettiness, chaos, and drama. Nobody wanted to work together. They talked about each other and the residents. The department heads NEVER got involved unless state was in the building! I was there for 8 years. I believe everything happens for a reason! I prayed for an open door and God answered my prayers! I'm expecting great things to happen for me here at Gem City! From the DON down to housekeeping, THANK YOU FOR WELCOMING ME TO MY NEW HOME ❤️

Great staff and admins. Very accommodating. As a patient/resident it's important to feel like you're not a burden or problem to deal with. Would recommend highly.

We love partnering with the team at Gem City! Their staff is always welcoming, communicative, and genuinely invested in resident care. The ancillary services they offer are such a benefit, not only to the residents, but to everyone supporting them. It’s always a pleasure working with a facility so committed to whole-person care!