Haven at Lakewood

This community is a gem! As stated "Haven at Lakewood isn’t just a place to live—it’s a place to thrive"! So many Residents choose to live here because of safety, socialization, and convenience of not having to care for their own home. Truly being able to live out their lives as independent as possible. Apartments have an updated look with great natural light. Would certainly recommend to anyone looking for care for their loved one!

I am writing to formally address several serious concerns regarding the care and services provided to my mother during her residency at Haven over the past year. First, regarding dietary requirements: We were assured prior to move-in that all meals were low-sodium and compliant with Cleveland Clinic standards. However, after three months, my mother’s blood pressure increased significantly. Following a review of meal plans and samples, the Cleveland Clinic dietitian advised that the food was unsafe for her. Despite a change in management--to New Perspective, and culinary staff, the food remains ultra-processed with high sodium levels, offering no suitable options for residents with dietary restrictions. Consequently, I have had to personally prepare all of her meals for nearly a year. Second, regarding medication administration: we were billed for several months for medication services that were never performed. Our in-unit camera footage confirmed that staff did not administer her medications. While a credit was eventually issued, I have had to assume responsibility for her daily medication. Third, regarding laundry services: despite providing significant gratuities to ensure consistent service, specifically to Donna my mother’s laundry is frequently neglected or delayed by weeks. Fourth, I am concerned by a request made by Steve, during the holiday season for staff gratuities to be paid via personal check to him directly. This practice is highly irregular and unprofessional. Finally, the building’s elevator was out of service for six months, which was a significant hardship given my mother resides on the fifth floor. Despite this lapse in basic infrastructure, her monthly rent was recently increased by $300. While Haven is positioned as a cost-effective option, the failure to provide essential services such as healthy food, reliable laundry, and medication administration is unacceptable. Especially since we pay an additional $1k a month in cash gratuities to staff.

Yall already know what’s going on…Wow this place is amazing. Very clean, they have various activities, and the atmosphere is great . Dining service or they’ll bring you your meal daily.

Working on getting my dear friend out of here. They took her walker without her permission and refuse to give it back to her. It seems it's easier to "assist" someone if they can't get around at all. "Assisted" has a whole different meaning in this place. She's becoming increasingly depressed here and is physically declining as she is no longer able to get around since they took her walker away from her. They've purposely eliminated any ability for her to thrive. It is quite the opposite of "assisted". Some of the staff is great, others give nasty attitude if asked for any assistance like they're there for something other than "assisted" living. From day one this was a bad move.

Elevator down for months, food not good, aides not friendly and don’t respond, even had director over medicating my mother - didn’t even apologize. Apartments are large. Management has deaf ears and don’t address problems, place should be cleaner, no one walks with my mom or out on her compression socks, quite frankly even baths are a hit or miss. Better management needed!! They changed management but staff is the same. No true improvements.