Heartland of Willoughby

I currently have a family member residing at this facility, and unfortunately our experience but hers has been very disappointing. While there are some caring nurses and staff members who genuinely want to help, they appear to be overwhelmed and stretched too thin to provide the level of care patients deserve. Unfortunately, we have also experienced situations where certain staff members displayed poor attitudes and failed to check on our family member for extended periods of time despite requests for assistance. We have documented these incidents, including dates and staff involved. In addition, the facility itself is beyond outdated and poorly maintained. Cleanliness has been a concern, and we have even had to purchase basic items such as a Curtain Rod ourselves to help make my family member more comfortable during her stay. Our biggest concern is that patients deserve attentive, compassionate care and timely responses to their needs. We hope management takes these concerns seriously and works to improve both staffing support and the overall patient experience. I would welcome a response back and value managements time for time to connect.