Heritage Crossing

Our relative used to be in independent living. When she went into memory care two years ago, things have gone downhill. Mind you, independent care wasn’t the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I’m told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn’t heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is “stuck” to her bed. The picture of the floor and the toilet… that is feces on the floor and on the toilet seat, there is also dried urine. The clothes… They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person… not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

This place is well kept. My grandfather is living here. He has not had any problems. 🙏🏼🙏🏼🙏🏼🙏🏼👏🏽👏🏽👏🏽👏🏽👏🏽👍🏼👍🏼👍🏼👍🏼👍🏼. Thank you so much for being the Angels that you are.

It has been a difficult decision placing mom in assisted living but the staff at Heritage Crossing has been wonderful! Hannah Mack is top notch!! She is so caring and considerate. She is always available to assist mom in her transition at Heritage. I can count on her to help me navigate mom’s needs. The staff is always friendly and caring no matter the time of day I visit. I highly recommend Heritage Crossing for caring for your loved one!!

I had a while ago given a bad review based on some financial decisions. I have since thought about it and realize what a great place it is. The staff is super friendly and helpful. My mom is comfortable and very happy. The new chef has made some changes in the menu that she seems to love. Place is clean and nursing staff has been excellent!

Overall care is really poor Meds not given in time . Bad attitude exists with most of staff completely ignoring families request and moms needs. Food is barely edible Don’t put your loved one here.