Kemper House Strongsville

My family had an incredibly disappointing and heartbreaking experience with this company at both their Highland Heights and Strongsville locations. At the Highland Heights location, my father's clothes were left soaking in a used toilet and were never washed by the staff. We had to take them home and clean them ourselves. This level of neglect was deeply concerning and should never happen in a memory care facility. In order for him to be closer to us, we transferred my father to the Strongsville location. Before we moved him, we were repeatedly assured that they were equipped to handle the behaviors that come with Alzheimer's and dementia and that they would work with us through anything. Unfortunately, that promise proved to be completely untrue. When my father exhibited a behavioral symptom that is common among Alzheimer's and dementia patients, they quickly gave us a three-day discharge notice over a holiday weekend. With offices closed, we had virtually no opportunity to find another facility or access the resources we desperately needed. Instead of supporting our family during one of the most difficult moments of our lives, they abandoned us. Watching a parent suffer from Alzheimer's is terrifying and emotionally exhausting. Families place an enormous amount of trust in memory care facilities, believing they will receive compassion, expertise, and support. We did not receive any of those things. We were left feeling abandoned, overwhelmed, and alone at a time when we needed help the most. If your loved one has Alzheimer's or dementia with behaviors that may become challenging—as is common with this disease—I would think very carefully before choosing this facility. Memory care should mean caring for people through the realities of dementia, not only when they are easy to manage. We paid a significant amount of money expecting specialized care and support, and instead were left scrambling to find a safe place for our father with virtually no notice. I would not recommend trusting this facility with someone you love.

We were reassured from day one that my family members' Alzheimer's behaviors were normal and something their staff was trained to handle. That turned out not to be true. After being told he was “doing great,” the story suddenly changed, details shifted, and it became clear they were building a case to remove after being there just one month. If your loved one may ever show typical Alzheimer’s behaviors, please look for a facility truly trained in dementia care. No family should go through what we did. They aren’t truthful about how they go about working with their patients. I have seen on occasion loved ones there not being cared for with the patience truly needed and advertised. Responding To Your Response To My Comment: I need to address several inaccurate statements in your reply. I have been inside your community, which makes it concerning that you’re claiming otherwise. If you don’t know who has visited, that alone raises serious questions about oversight and accountability. It’s also important to acknowledge that you shared personal information about our situation with people who should never have been told those details. That was inappropriate, unprofessional, and deeply upsetting. My review reflects exactly what was witnessed and experienced. It is not fair to imply that I’m misrepresenting anything simply to protect your reputation. Families deserve honest, firsthand accounts — not to be dismissed or told their experiences “don’t count.” I am accurately describing what happened. People rely on reviews to make informed decisions for their loved ones, and they deserve transparency, not attempts to silence or discredit them. I stand by my review.