Laurels of Kettering

I would strongly recommend reconsidering this facility if you truly care about your loved one’s well-being. We chose this rehab center for a family member recovering from open-heart surgery, and the experience was extremely disappointing from start to finish. Our family member appeared to be heavily medicated to the point that we genuinely feared they had suffered a stroke. For several days, they were unable to communicate clearly with us, and we struggled to get explanations regarding the medications being administered. The cleanliness was also unacceptable. The room was consistently unkempt, and when I asked whether an open-heart surgery patient should be expected to clean their own room, the response I received was simply, “I don’t know.” What was most alarming was that multiple staff members privately advised us to take our family member home. Several employees openly stated that this facility has a reputation for keeping patients longer than necessary. We repeatedly encountered vague and questionable reasons for delaying discharge, and it took persistent advocacy on our part to finally have our family member discharged appropriately. Communication was another major issue. It was extremely difficult to reach anyone by phone, which is terrifying when you have a loved one in a rehabilitation facility. When even staff members are warning families not to bring their loved ones here, that should speak volumes.