Logan Elm Health Care Center

Family member was discharged from hospital for rehab to Logan Elm. Arrived in the afternoon, overload of people and questions when they arrived, which is absolutely normal and to be expected. Nurses asking questions, dietary asking about likes and dislikes while taking notes to ensure meals were something they would like, which was nice to see and hear. Then it all went down hill. Call light response time was average of atleast 50mins. 50MINS for a person to use the restroom. That was the only time they had used the call light was for assistance to restroom. Everything else they could do! I will say the best part of the short stay was the aides!! They were kind and always respectful and I NEVER seen them just sitting around. The first 50min call light, I was visiting and went out in the hall after 35mins. The nurse was sitting at the nurses station scrolling on her phone as his call light was actively beeping right next to her on the machine, when I asked if he could get assistance she stated "I'm sure there busy, I'll find someone" and got up to go find someone. This happened 2 times when I was visiting that the NURSE was just sitting when call lights were going off! Then there was the therapy! When we had finally had enough (condescending attitudes from nurses and management) when we said we were leaving, the therapist said you need to walk with a shoe on and cane. Perfectly fine, I brought a shoe and cane. The heavy set, grey hair lady with therapy (dont know names because EVERY person in the facility has their name badges turned around..very convenient) says "Well let's see it" we asked what you want us to do and she said "Well walk, let's see it,go!" I went to set the cane over by them and she grabs it, lifts it up and sets it back down on the other side of the bed while saying "NOPE, he wants it, he gets it". There could be so much more listed in the short 4 days stay, but ultimately we ADA, and left. That was enough. I had high hopes for this stay but it turned into complete failure with astonishing acts of "care" and morals from almost every person in the facility on the transition side! They work very short staffed and apparently weekends are the worst! That of course being im sure due to management/scheduling not working weekends. They're not there and they don't care! The majority of "lack of care provided" comes from not having enough aides on the floor to provide the care for the amount of people in there! Mary in scheduling, do better! I hope you never get to a point where you need a facility to take care of you! I hope you never have to wait 50mins to have a bowel movement, to hold your urine for 50mins when you only have 1 kidney functioning and it barely functions! The nurses and admin, I hope you never have a person talk down to you that is with a facilty that is supposed to be promoting your health and healing, i hope you never are down on your luck recovering just wanting some help and know that evertime someone ealks through that door to help, they will be "griping " at you about something. I was raised taking care of people and continue through my adulthood! You NEVER treat a person like that! You always gove a person DIGNITY and RESPECT no matter what they are dealing with! Big and small to you doesn't mean what a person is going through is not valid. People dont go to rehabilitation or nursing homes when they are in the best days of there life! They are there when they are in need! We were told the reviews and complaints are reviewed by a admin at the facility. Then when asked what then happens, it was basically they read them and then tell the person there was a complaint about them and then NOTHING! They just go on to the next!

Our past experience with care provided for family & friends was positive. Our most recent experience as guest of resident activities was outstanding! The staff loves each resident as they become family and are willing to devote time and energy to ensure pleasant gatherings and outings. We are happy to participate in activities and donate to provide opportunities for everyone. Keep up the great work. John 13:34 Love one another, As I have loved you.

Negative stars, a few of the staff are racist as hell Ellie is one of them. I heard her say awful things about me to some of the STNAS she never even said a word to me but came off as rude. I’ll never pick up with this facility again. It’s 2024 not the 1800’s DO better

my mother has been there for a year now and it only gets worse by the day. They dont have enough people to work so they get agents to work there and they are very rude and hateful to the residents my mom was one of them so this is first hand for me. They dont do activities with all the residents they have a chosen few that they pick i have had first hand with this as well. They dont take the time to listen to the resident on ow they feel or the things they want or need they just say they will be back and never return. On a weekly basis i get a call from my mother probably 3 times crying and telling me they wont help her or they dont clean her after using the bed pan. When i confront them they always blame someone else and the problem never gets resolved. She shares a room with another which she is ok with but the curtain is pulled and all my mother sees is the window. I was told this was the best nursing home in circleville but trust me its not it needs to be looked into by higher authority. They have alot of things that can be fined for and as for the new part its not for the residents its for rehab so its not used for the long term patience. the food is cold and they have the same food all the time it sits in the hall till someone decides to pass it out. they will start out nice but then things change after they start getting your money. i have talked to other resident family and they tell me the same thing only they have been going through it for yrs sad very sad all a loved one wants is for the loved one to be safe and well taken care of

The Director of Nursing is a good leader and holds staff accountable. Thank you Angel for making a difference for better patient outcomes.