Muskingum Skilled Nursing & Rehabilitation

We were there to visit my Step Son on a Saturday. From the start it wasn't a good experience to say the least. We rang the buzzer 3 times to get in. I tried to call them too. No answer. There wasn't an answer until the Mail Man showed up. Then when we went thru the doors the alarm went off. As we entered we finally found 1 person working, which told us what room my Step Son was in. There wasn't anyone at the nurse station & this was around 3pm. When we went into his room it smelled terrible. There was diarrhea on his wheel chair and on him. He said he rung for a nurse. She came and said she would be back witout doing anything after several attempts of him trying to get help. When we went looking for help There still wasn't any nurses or aides to be found. We finally found someone on the other side of the Nursing Home. The aide we found said there should have been 4 Aides & 2 Nurses working on that side. This kind of care is unexceptible. They need to be supervised closer. They need more employees. Then when you try to leave the door is locked and we had to buzz 3xs and try to get someone in the hallway to let us out. I understand the buzzer is for security but there needs to be someone there to answer.