Northfield Village

I wouldnt even give this facility 1 star, it should be a Big Zero...Please Please don't send Family and Loved ones here...My Brother was here this past December, with NO Care or compassion at ALL...I cant even recall how many times I had to call there to have someone help my brother in his room...He would call pleading with me (especially in the Middle of the night) to call the Nurses station for help, he would press the button and would not get help for 1/2 hour or more...At least 2 or 3 times I walked in his room it was filthy, I demanded housekeeping come in and Clean when I was there, I think that is the only time they would clean.... The whole Staff has personalities of a Rock!!!! I Never seen one smile or say Hello to me when I would walk in....My Brother passed away the end of January , with NO help from this place..How they can get away with this is beyond me....This is Not A Rehabilitation Nursing Facility... TERRIBLE

The Director of Nursing at Northfield Village Skilled Nursing & Rehabilitation is outstanding. By this I mean she is dedicated to doing her job…dedicated to making sure everything is done correctly. I can personally attest to the fact that she is patient with family members of the people who are residents of Northfield Village Skilled Nursing & Rehabilitation. She takes time with her staff. Although she is a very busy person, she is never too busy to take time with the patients; she cares about them. Additionally, and without a doubt, she is very knowledgeable about her chosen field of work.

My moms care was absolutely terrible, the staff was horrible and administrative staff was always lying , they were short staffed and didn’t like to be bothered about care when they were getting paid and just didn’t fulfill the job. I would not recommend this facility at all, definitely not a good place to send love ones .

The quality of care that my mom is currently receiving is disheartening. The issues experienced are unacceptable and raise concerns about patient safety, dignity, and basic standards of care. During this stay, staff were repeatedly rude and dismissive when concerns were raised. More troubling, my mom’s prescribed CPAP machine was not placed on her the 1st night as ordered, despite it being medically necessary. This posed a significant risk to my mom’s health and should never occur in a clinical setting. The nurse on duty stated she didn’t know how to set it up. Additionally, my mom’s room was not properly cleaned. The environment was unsanitary and did not meet basic cleanliness standards expected in a healthcare facility. There was also confusion and inconsistency regarding blood sugar monitoring. My mom uses a continuous glucose monitor (CGM), yet staff attempted to check blood sugar inappropriately or without acknowledging the CGM, leading to unnecessary frustration and lack of coordination in care. These issues reflect a lack of communication, accountability, and respect for patient-centered care. Patients and families should not have to advocate repeatedly for basic needs, safety measures, or respectful treatment. The DON has yet to respond to my mom’s request to speak with her. I’ve called and left multiple messages and still no return call. If I don’t hear from someone within the next 24hours I’m calling the state!!!

This place killed my mother, stay away! They leave you unattended for hours on end, until a family member shows up then they tell you how short staffed they are. My mom’s room was dirty for 3 days before we cleaned it ourselves. Called the director and she and the head of nursing just brush you off. I could go on and on, please please don’t send a family member here EVER!