Otterbein North Olmsted SeniorLife Community

The guardians watch party was SO MUCH FUN last week. I loved attending and the residents are a hoot! The hot dog derby by the staff was the personal highlight for me. This seems like a great place to live where residents are warm and welcoming and so is the staff.

I called to speak with Admissions regarding my Father. First called and never received a return call for several weeks. Then called again and spoke with Dana. From the very beginning of our conversation she seemed to not want to consider my Father for admission. He’s currently in another assisted living facility but she wanted to know if he was independent with walking, toileting etc. I explained that he is not, that’s why he needs Assisted Living! But he is medically stable, able to transfer and toilet with one person assist. She seemed annoyed but grudgingly agreed to allow me to bring him to their facility so their nurse could assess him. Then 2 days before appt she called saying they needed to see Clinicals before the appt. Again seemed to not want to even consider my Father. Very disappointing approach to the elderly, especially those in the market for Assisted Living Facility.

My Mom and Dad were residents at Emerald Village, Dad for almost 9 years and Mom another 2 1/2 years after he passed. They are amazing. They cared for my Mom and Dad like their own family. The staff there truly love the residents and bent over backwards to make it a special place. So many good employees that were as supportive to us as a family as they were to my aging Mom, especially with the anxieties that COVID brought. One caregiver sat with my Mom to help her through a tough evening when she was anxious about being alone. Charity, Alison, Brittany, Erin, Dale, Kathleen, Neil, Amie, Stephanie M, Maureen, Carol, Kathy G, Haley, Josh, Linda S., all of the dietary staff, ….everyone is amazing. Thank you so much for the last 11 1/2 years! We were lucky to have and know you. Until we meet again, may God Bless you all.

We can’t even get them to call us back. I’m not sure anyone actually works in admissions. We have called several times and emailed. If they can’t even respond for admissions I hate to think how they treat residents. It is completely unprofessional. We have waited a long time for a response before leaving a review but it is so disappointing and frustrating when trying to find a reasonably priced and nice place for a loved one to live and having to deal with this kind of unprofessional behavior. Even if there is nothing available they should have the professionalism to let us know. Those in charge need to let go of whoever is in charge of admissions bc they are not doing their job.

My mom loved living here