Paramount Senior Living at Polaris

Mom did not move in, we only used them for a respite for 2 weeks, it was not the best experience for my mom so if we need a similar situation in the future I would use a different facility. During 2 weeks my mom received one shower, she had missed medications, and food service did not accommodate her tomato sensitivity as requested. They would give her peanut butter butter sandwiches instead of an alternative meal, I could understand that once or twice but mom reported this was more often than not.

Lovely, attentive, and caring staff. Knowledgeable nurses, clean environment and beautiful rooms!!

If someone isn't used to good food and doesn't need any care, then it is a fine place to be. It was a terrible experience and the management is incompetent. My family member was there for one year. There were three different executive directors during that time. Almost nothing that we ever requested in a care conference actually happened. They are short staffed and most of the nurses don't care about the residents nor speak English. They didn't follow directions on medications and lied about having administered them. He had bed sores because he sat in his recliner for 12 hours a day. (The sores cleared up within a couple weeks of being at the new place.) They were supposed to change his position but they didn't. It wasn't unusual to take 40+ minutes for someone to respond to the help button. We had to be there ourselves in the evening and morning or hire outside help to ensure that he got ready for bed and to the toilet in the morning.

The vast majority of the staff were very friendly and kind! The facility was nice and clean and had a lot of areas that accommodated our different needs when visiting [name removed].The biggest negatives were that the staff seemed stretched thin at times and sometimes took a long time to respond to a button call. We also had one incident at the very end where [name removed] did not get needed meds and this caused him some respiratory distress. Hospice had to step in to remedy the issue. [name removed] passed shortly after. We don't fault the facility and know his passing was imminent, but it does show there was a slight lack in communication and staffing to stay on top of all needs. Overall, we were still very happy with Paramount and are very grateful for A Place for Mom helping us find placement for [name removed]!

The staff is so friendly and accommodating. The housekeepers keep the rooms clean and laundry done regularly. The staff keep in contact with any and all issues during day or night. They made the move in spot on. All the staff took time to talk to us about daily on goings. It was a great feeling knowing they have the best interest to our family. They have a great menu morning noon and dinner and if you like something different, they will make it. I highly recommend the Paramount to any family that wants the BEST for their loved ones. We Love the place. From our initial conversation on a Thursday to the move in on Saturday was great.