Riverview - Columbus

My parents live at this assisted living facility. They moved in on March 2026. When Michele and a nurse did my parents evaluation, they assured me that an aid would always be available to assist her with getting to the bathroom. So untrue. My mom is in a wheelchair and broke her hip last year. She has a high risk of falling. No one comes at night when my mom pushes her button. The elevator went out last Sunday on8/30/2026. It is now 9/4/2026. I was there yesterday with no working elevator. My parents meals come late and cold. What if there was a fire? How many people would die without a working elevator? A man fell in the hallway yesterday and no one around to help him up. House keeping is horrible too. There are bugs in my parents bathroom. If you care about your loved ones, don’t send them here!

Our mother has been recovering from a stroke at this facility for approximately three weeks. She has received excellent care. Tina (Admissions) has been helpful, kind, professional, hospitable. She stops by just to check in with my mom and my sister several times a week when she is onsite. Courtney (Social Worker) always answers questions, has been diligent about keeping us abreast of mom’s progress. Chrissy (Concierge) always speaks when we pass each other in the hallway. Has answered any questions we’ve had. Ebenezer, who dispenses my mom’s medication when he’s onsite, understands and acknowledges how my mom likes to take her medication. Audrea (CNA) is always kind towards my mother. She knows my mother well enough to know how she likes her bed made, how many pillows she likes and where to place them, and a myriad of other likes/dislikes. These a just a few of the people whose names I can remember because we see them almost daily. However, all of the aides, CNAs, PT/OT personnel have been great and treated me, my mother, and my sister with the utmost respect, care, and professionalism.