StoryPoint Fairfield

Absolutely a five, it was the best! Story point is one of the top rated adult/senior communities in a five state area. A beautiful amazing complex, the staff was continuously exceptional. The activity calendar was well organized, including in-house events, and entertainment!. The dining experience was exceptional, being prepared by talented, chefs and cooks. The therapy and exercise classes were well-versed and accommodated various levels of proper exercise. The residence were very warm and caring as mom made many friends there. Unfortunately, we lost our mom recently however, our family is incredibly blessed that Mom was able to live and enjoy her life at story point, surrounded by her loving family.

The one and only problem we have had is with the in house company they have that you can hire to help with mediation. We had a really bad experience with them and do not feel comfortable with them taking care of my dad's medication so we are now looking into moving him to the assisted living in story pointe so their people will be taking care of medication. Everyone else and everything else we have been extremely happy with. Every administration and facility staff member does a great job of being welcoming and making the transition easier. They have went over and beyond to help my dad settle in and get involved.

Watch your charges! This place shows you a beautiful building full of glitz and glamour while they have their hand in your pocket trying to squeeze you for every nickel and dime possible. My family member was charged for care not received by Laurus, the care contractor for Story Point. In addition my family member needed a blood draw before a Dr appointment and Harmony Cares, the contracted medical provider, didn't do in in a timely madder resulting in my family member going to the Dr appt and being told the lab numbers we're usable due to being too old. When this was brought to Harmony Care's attention, they said they had contacted the Dr and the time the blood was taken was fine. They wouldn't even take accountability for their mistake. The worst thing though was my family member was over charged by Story Point on her rent $250 monthly for a year. When I pointed this out via email, my request was basically ignored and I was told by the Executive Director, Liz Chappell, that she "forgot" to answer. She then wanted to give back $250 monthly for the next year. By this time, we had decided to move my family member and I asked that the entire credit be given for one month which it was. To add to the mess, I was given a letter dated 1/2/25 regarding renewal of my family member's lease. I had to respond by 1/28/25 if I didn't want to renew, other wise the lease automatically renewed. This means that I was given less than 26 days to respond and that didn't include time for the letter to be sent via snail mail. I sent 2 emails asking questions and both required second requests all while the clock was ticking. We missed the 1/28/25 deadline and I was told, again by Liz Chappell, that my family member may be responsible for buying out the lease (over $40, 000) because we didn't give notice on time. I got Liz's manager involved and told him at best, I had less than 26 days to respond and that didn't count the time to mail the letter plus 2 of my emails were not answered in a timely manner. He corrected the situation and was very apologetic. There was also a banking issue, but I think I've made my point here. Needless to say, we are done with Story Point and their antics. One last insult was that no one came to say goodbye to my family member before she moved out. I guess at that point they were glad we were leaving. I know we're glad to be gone. UPDATE-I have now received an invoice for $7400 after being assured that everything was settled. I tried calling Liz Chappel as indicated in the reply below but, once again, no response. For the record, I did give ample notice of our intent to leave to Liz but she didn't bother to tell anyone else. I have again had to get her superivsor involved to settle this matter. As stated at the beginning, watch what they're charging carefully.

It’s a nice facility overall. They seem to be having some issues at this time with staffing/management of housekeeping. This has resulted in the frequency of cleaning and laundry being less than promised. Also the medical group they speak about at move in took weeks to respond to a request to get my parent on the caseload. This was after about 4 calls and messages. As long as things improve we will remain there.

Mom's happy here now. It took her awhile to assimilate. The area outside and in is clean. There has been a problem lately because she is supposed to to have her room cleaned every 2 weeks it's been now 3 weeks The staff has been very nice. Since mom is in independent living can't give u an answer. The food seems over cooked they have a tendency to cover everything with a sauce and when asked to put it on the side it doesn't happen. They try to give the dishes glorified names which sometimes confuse them. Their food has been really bad. It took mom awhile before she actually participated in any activities. But she has developed friendships that helps her a lot. If it wasn't for the fact mom only gets 1 meal a day which is below pare and having now the trouble of not getting clean I got to say 3 going a little to 4. All in all mom has definitely made an improvement on her quality of life. Yes it's convenient the price is a little high when u have the food they r getting. But she loves her 1 bedroom and does do some activities so she's pleased and so r her daughters.