The Care Center at the Normandy

It is so dirty. Toilet been broken. My 89 year old father was having a meltdown. And instead of calling hospice. They called police. And my poor father 89 years old 164 pounds. Was man handled into an ambulance by police. In hospital for 3 days came back toilet still not flushing. I was told they told nurse next time call hospice. Why was staff not informed to call hospice care first. The floor s gross I bring my own cleaning supplies to clean. Windows dirty. Top of cabinets. You just don’t.

It is clear that the experience in the independent living area of Normandy is significantly different from our experience with a family member who was in the memory care area. The level of incompetence regarding the most routine of issues has been astonishing. Property disappearing and being told "it happens" is just not acceptable. The staff was unable to accommodate dietary restrictions on a consistent basis, causing significant weight loss and exacerbating other health issues. We have also waited nearly 3 weeks for medical records to be released, despite a State requirement that they be…