The Gables of Westerville

My mother has lived at the Gables for the past 9 months and I cannot say enough good things about her experience. We visited many Assisted Living facilities and put much thought into finding my mom her new place to call home. The Gables has not disappointed. The facility is modern, clean, bright, and very well layed out. She had a very smooth transition and has already made many many friends. The activities director, Heidi, brings energy and compassionate care to the Gables that is not anything that we found at other AL facilities in the area- she is amazing! The entire staff, from the Director to the maintenance crew are all friendly and professional. Thank you for giving my mom a warm and inviting new home!

It was necessary for me to make a quick transfer of my mother from the hospital to a memory care unit. While I was not wowed by the sterile environment of the memory care unit of the Gables (a significant contrast to the assisted living and independent living sections of the facility), it is within walking distance of my home and I thought I could make it work for my mom. While I was at the hospital with my mom, other family members moved in her belongings. The day before her planned transfer, I went to set up her room. Her room was not yet completely cleaned. I spoke with family members there visiting their loved ones who provided less than enthusiastic reviews and expressed the need “to stay on top of things”. I made a point to make multiple trips to the common area. I witnessed ZERO interactions between staff and residents while residents sat clustered around a TV and then ante their meals off of styrofoam serveware. When a former neighborhood acquaintance who is now a resident approached a staff member and asked a question, I witnessed her yelled at three times to return to her seat and be told that the staff member would not speak with her until she was seated. She looked like a deflated, scolded child. That clinched it. I knew I would not feel safe leaving my mother there especially in light of the fact that she would not be permitted to have her phone. At 7 am the next morning and before any checks had been written, we removed my mother’s belongings. Prospective residents should also be aware that no other facility I visited required an $8000 non-refundable community fee.