Independent Living
Independent residences with community amenities and opportunities to stay active and connected.
Learn moreVerena at Hilliard
4.6 (59 reviews)Hilliard, OH
Independent Living and Assisted Living in Hilliard. Confirm current services and availability directly with the community.
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Public reviews
4.6 · 59 reviewsVerena gives a good impression of the facility when you are touring it, but the management and staff leave a lot to be desired. The restaurant staff is inadequate and often gets orders wrong and have missing items, while the restaurant hours are very limited (no orders after 5:30?!?!). The maintenance of the facility is questionable and lacks urgency to fix much needed repairs (the elevator has been broken for 4 months!). I regret moving to Verena and will be leaving once my lease is over.
We appreciate it Katie‘s help and insight so much. She was a wealth of information, but more importantly she was kind and considerate of our needs. She truly showed that our needs was more important than making a sale, and she gave us great guidance in making the best decision for our family.
I've never seen anything like it. People here are nice and the people who showed us around were awesome. If you want peace and happiness you need to move here. I've been to a lot of places and this is the best. If I could give it a 1-20 I'd give them 100. Move here now. I don't even want to leave from this tour. I wanna stay. I can't say enough about the staff and the cleanliness of everything. There are a lot of places you could be but where you need to be is here.
More recent reviews
We moved my mother into one of the cottages this winter and it soon became clear they are not very educated or empathetic about the population they work with. She did not have a working garage door opener for over a month and the management was pretty blase about this, offering excuses about system updates. Meanwhile, my 81-year-old mother is getting out of her car in a blizzard to open and close her garage door. Then I found out she was bathing in her sink because it took them over a month to install a safety bar in her shower and she was afraid of falling. Why wouldn't every shower in a senior living community have these already installed? The people who answer the phones never seem to know what is going on. It's almost like you're getting someone at a call center who has no knowledge of the community itself. They offer haircuts once a week, but my mother cannot even get someone to call her back about making an appointment to do so. Very disappointed. The only positive is the chef who is caring and makes wonderful food.
We visited Verena without an appointment and the staff welcomed us and gave us a full tour. We loved all the apartment models and the rest of the facilities were outstanding. Everything is so clean and it's like being in a 1st class hotel. The amenities are top rate and they even have cottages for those who want that lifestyle. Everyone was so friendly and the costs are very reasonable compared to other facilities in the area. I am excited about the prospect of living at Verena when our current apartment lease is up.
Verena has been great for my mother in law. She has lived there for over 3 years and loves it. There is great community and activities, the building is beautiful, the price is fair considering that it includes a lot, and she loves that there is direct indoor access to the Hilliard library. But the main reason I wanted to write this review is because of Verena's amazing Chef Jason. The food is Michelin star quality! Jason goes above and beyond everyday, and especially for the holidays buffets that have become a tradition for our family! His creativity and the vast menu choices are very impressive. He is also very friendly and kind, and even remembers our family and our special dietary needs when we join Nana for lunch or dinner. Thanks Jason for sharing your amazing talent with us!
I looked at several 2 bedroom apartments. A lot to choose from. very good floor plans. My guide Alisa answered all my questions and was a pleasure to work with.
Excellent tour. Loved the lakes.