Vitalia Active Adult Community at Solon

I just want to let you all know that Solon is a great place. I have volunteered a few times and the staff and residents are wonderful. The community is beautiful. My wife is the RSD there and I had to see for myself why she is always so ready to be here. Your all are the best thing that has happened to her and others. Thank you for all you do everyday.

I learned of Vitalia through my client and absolutely love it. The attention to detail with all the wonderful actives is something I find very special. I spend a great deal of time at different facilities in the area and this is by far the best. Its is beautiful, and well taken care of.

My mother has been a resident of Vitalia of Solon for 2 years, and we are as happy with the facility and staff today as we were when my mom first arrived. The Executive Director, Jessica, is responsive and prioritizes quality care for the residents.Under Jessica’s leadership, my mom enjoys her life at Vitalia of Solon. This same high level of care and service can be seen in the staff as well! Whether it’s Carla in the dinning room, Jennifer at the front desk, Tariko from operations, the chef, the housekeeping staff, or Tim from maintenance, the level of care and service is prioritized and seen on a daily basis. As with all senior living facilities, issues arise, but what I appreciate is the manner in which issues are resolved, respectfully and with integrity. My mom is thriving, and my brother and I couldn’t be happier with our decision to place our mom at Vitalia of Solon.

In trying to find an independent living community for my mother who is relocating to Cleveland, I decided to take a tour at Vitalia of Solon. From the moment I walked in the door, I was impressed by the open layout and beautiful decor in the lobby, as well as the professional and friendly greeting I received at the front desk. Sheryl and Heather then spent time with me, "getting to know" my Mom and her interests and needs. I really appreciated their warmth and interest in addressing all the concerns and questions that I had about the facility. The tour was comprehensive and I could tell this is a well-maintained building with many thoughtful touches, for example, there are outlets in every apartment that connect to an emergency generator in case of a power outage. This community has a lot to offer!

The wellness team at Vitalia Solon is truly top-notch. They have made our parent, and our entire family, feel welcomed, supported, and genuinely cared for from day one. Their kindness, attentiveness, and willingness to go above and beyond have made an incredible difference in our experience. The facility itself is beautiful and reasonably well-maintained. Unfortunately, our experience with management has been very different. There have been ongoing concerns around competence and follow-through, which has led to frustration and a lack of confidence. Most concerning is the front desk experience in the assisted living (AL) area. To be clear, this does not reflect the independent living (IL) front desk, where staff have been consistently pleasant and welcoming. In AL, however, interactions have often felt dismissive and unwelcoming to the point where some residents seem hesitant or uncomfortable approaching the desk for help. This is their home, and no resident should feel that way. A front-facing role like this should set the tone and residents should be greeted warmly, engaged by name, and made to feel seen and valued every day. That has not been our experience. Quite honestly, if it weren’t for the wellness staff, our overall impression would be very different. They are the reason this place shines.