Westerville Senior Living

I highly recommend Westerville senior living! Emily Wilson, Ayaan, and Felisha are exceptional members of the management team. They are compassionate, professional, and truly care about the residents and their families. Their dedication, communication, and commitment to providing excellent care do not go unnoticed. Thank you for all that you do to make this community such a wonderful place!

Do NOT let your loved ones get stuck here. After multiple conversations, much grace, understanding and patience, the staff is still not doing their jobs. This is a management issue and people in charge are completely incompetent. They will fix the issues for a day and then it is back to a complete lack of care. For the amount of money they charge, this is completely unacceptable.

My father-in-law is currently a resident at this facility, and unfortunately the level of care he is receiving does not come close to justifying the nearly $9,000 per month cost. Despite multiple complaints and ongoing discussions with management, the issues have not been addressed or improved. While the facility itself appears nice on the surface, the quality of service and attention to residents is deeply disappointing and, at times, feels borderline neglectful. Families trust places like this to provide compassionate, attentive care for their loved ones, and that has not been our experience. I would strongly encourage others to carefully consider alternative options before spending their time and money here.

Westerville Senior Living is a wonderful facility that truly feels like home to residents and family members alike. We first moved Mom into assisted living in January after a stint in the hospital let us know she couldn’t live alone anymore. The care and compassion of the staff is unbelievable. The nursing staff, therapy staff, dining room servers, housekeepers, front desk, and administrative staff are exceptional. Katie, the executive director is the kindest, most caring and understanding individual I have ever met. Sly, the head of maintenance has gone out of his way to help in every way possible. After some improvements in Mom’s condition, she wanted to give Independent living a try. While the time there was short lived, everyone was so helpful and accommodating in getting Mom moved back to assisted living. She feels safer and is much happier to be back “home” where she knows she can always count on the staff to assist her. They are truly loving and caring and tend to her needs with gentleness and grace. As her daughter, I know that Mom is in great hands and I can sleep better at night. I definitely recommend WSL! The residents are friendly, happy, and have so much to do. There are so many activities and the atmosphere is so upbeat and positive. My family and I appreciate WSL so much!

Would recommend this place to people who want the best care for their loved ones