Addison Heights Health and Rehabilitation Center

I don’t wanna give them any stars due to they r rude and snotty and they don’t never answer the phone and my mom is there right now there air conditioning is broken not even a fan is cooling down anything and with her stroke I’m trying to make sure my mom is all good but no one wants to call me or answer me I’m so over it I’m about to take her out of there we are on a heat advisory and do they care no and see they put their saying to call this number no one ever answers I’m signing my mom out tmrw I’ll get her stuff and everything and don’t want to be followed out like a baby sitter it’s 110 degree in there my mom is so confused but wouldn’t let me get her tonight and they are trying to kill people

Please do not bother putting in your reviews or complaints because this building does not care. It should honestly be shut down do to the lack of compassion and understanding that the DON lacks and corporate and regional have been notified MULTIPLE times. The DON has run out any management team member that cares about the residents. She wants people to sign their names on documents that they shouldn’t and lie to the state surveyors. My mom is a resident and she loved the housekeeping supervisor, said supervisor did not lie to surveyors about broken things and the regional had her escorted out of the building and banned from their properties. The maintenance men are hired in without full knowledge on how bad the building is. The new admin would rather sit in his office “delegating” his tasks to others than dealing with them head on. And the poor social worker was dumped on constantly by other departments. There is no activity department to even keep the residents occupied. They either play bingo or drink coffee and gossip and that is the extent. I wouldn’t send my pet rock to this place let alone a loved one. Now we he “business development” manager reads these reviews and responds to them but she is a tiny troll who does not care about anyone other than herself. She’s visibly disgusted by any residents she has to come in contact with. I hope this building gets turned around or shut down so these residents can have a good quality of life.