Dining
Meal preparation and service
Altercare Hilliard
3.1 (82 reviews)Hilliard, OH
Assisted Living and Memory Care in Hilliard. Confirm current services and availability directly with the community.
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Key amenities
Outdoor & recreation
Garden
Fitness & wellness
Fitness programs
Housekeeping
Housekeeping and linen services
Transportation
Community operated transportation
Social activities
Community-sponsored activities
Staff & support
12-16 hour nursing
See all 40 amenities and services
- 12-16 hour nursing
- 24-hour call system
- 24-hour supervision
- Activities of daily living assistance
- Air-conditioning
- Assistance with bathing
- Assistance with dressing
- Assistance with transfers
- Beauty salon
- Cable
- Community operated transportation
- Community-sponsored activities
- Computer center
- Concierge services
- Diabetes diet
- Dining room
- Fitness programs
- Fitness room
- Fully furnished
- Gaming room
- Garden
- Housekeeping and linen services
- Kitchenettes
- Meal preparation and service
- Medication management
- Mental wellness program
- Move-in coordination
- Outdoor space
- Planned day trips
- Private bathrooms
- Resident-run activities
- Restaurant-style dining
- Scheduled daily activities
- Small library
- Special dietary restrictions
- Telephone
- Transportation arrangement
- Transportation arrangement (non-medical)
- Wellness center
- Wifi
Care options available
Memory Care
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
Learn more Skilled Nursing
Nursing and rehabilitation services for people who need a higher level of care.
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Pricing & residences
Current pricing
Contact the community
Rates and availability can change. Ask the community for a personalized quote and details about included services.
Public reviews
3.1 · 82 reviewsMy 89-year-old mother was transferred here after being hospitalized for a stroke, and our experience was extremely disappointing. When I arrived around 6:00 p.m. on a weekday, there was no one at the front, and it took several staff members and about 10 minutes before anyone could even tell me where my mom was. When I found her, she was very upset. She told me she had to find her own walker and pick her own bed. Her bathroom had no toilet paper or paper towels, and she felt like she had simply been left in her room with no orientation or explanation of what to expect. She was thirsty, but…
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My 89-year-old mother was transferred here after being hospitalized for a stroke, and our experience was extremely disappointing. When I arrived around 6:00 p.m. on a weekday, there was no one at the front, and it took several staff members and about 10 minutes before anyone could even tell me where my mom was. When I found her, she was very upset. She told me she had to find her own walker and pick her own bed. Her bathroom had no toilet paper or paper towels, and she felt like she had simply been left in her room with no orientation or explanation of what to expect. She was thirsty, but because the kitchen was closed, I was told the only thing available was a small paper cup of water. The facility itself appeared dirty once you got beyond the main entrance. Hallways were cluttered with wheelchairs, the common area looked neglected, and many residents appeared to be sitting without much interaction. The following day I watched a resident struggling to propel herself across the building in a wheelchair while several staff members stood nearby, and I never saw anyone offer assistance. To their credit, the administrator and director of nursing called me the next morning to apologize for some of the issues and asked for another chance. However, when I returned that afternoon, I still was not confident in the level of care or the overall environment. I chose to discharge my mother immediately and return her to her assisted living community. Every family has to make their own decision, but based on our experience, I do not recommend this facility.
Nice facility, great location, fantastic staff. Special recognition for Lashay--a kind, highly competent caregiver with excellent communication skills. Mature beyond her years.
Seems short staffed during the day. Their aids seem overworked and I never see any aid appreciation things. Not like the other facilities. This one seems like the forgotten duckling of this company. Care is still alright but if you can get in with other facilities in this company
More recent reviews
Never answer the phone just rings and rings, then goes to fast busy and hangs up. Have they heard of voicemail? This place is taking care of ill patients and maybe family members might like to have someone answer the phone or at least let you leave a message or call back number for when they are less busy.
The phone etiquette of the staff is very poor. I called and they took forever to answer. Upon answering they just stated the name of the facility so I though it was their VM when I didn't respond b/c they didn't say how can I help you they hung up the call. Upon calling back I stated what I needed and was sent to a staff member who said I don't know why the receptionist sent the call to me. So frustrating. I would not want to see my family member at a facility that speaks to people the way that they do. Unkind and unprofessional.
Love this building and the staff makes you feel right at home.
Problem anytime of day or evening when calling facility. I get a phone pickup and immediate hangup. Extremely Difficult to reach anyone. Regardless of who it is I lodge this complaint to nothing changes. This is a violation of patient/resident/family member rights.
I wish i can say the same thing as everyone else but unfortunately my mom passed away here September 20 2022 at 4:15 pm an her stay here was hospice she had stage 4 lung cancer an at the time of her stay there were renovating it then it was a mess in there dry wall an paint everywhere dust an all haven't been back since to see the new update it was one nurse my mom loved her name was laurey if i spelled it right