Arbors at Carroll

My husband has been at Arbors of Carroll for a couple of months. He receives skilled nursing and Rehabilitation services. I can’t say enough good things about this facility. The food is good, the care is excellent and the OT and Pt’s are fabulous. It is an older facility but they keep it looking fresh and clean. All staff including the office staff call the folks by their name, push their wheelchairs if they need help and answer any and all questions. Everyone is given a staff (caring partner) when they enter the facility. Mine is Janet and she has helped us with any issue’s that we have had and reassures me when the paperwork seems daunting and I don’t understand the financial issues like Medicaid. You are assigned a social worker and our’s is Sidney who is friendly and helps us when Mike needs other services or issues that come up. The aides that do the physical work caring for the residents are caring and do their best to make each patient comfortable and happy. My favorite staff is Rosa Marie but all of the aides have been helpful.

I wish they had better receptionist at the front desk

My grandma was there less than a month. She was left laying in pee multiple times. They stopped feeding her. Didn’t give her medication. She died with bedsores! No one should be treated like that.STNA cleaned open bedsores without gloves or even washing her hands.Then reached up and cleaned her mouth.Please don’t take anyone you love there.

Only gave one star because of the few Nurses Aids that was hopefully and thoughtful of the care of my mother. The place is dirty and old. The Nurses and the STNA that work during the day were rude to us and mean to my mother. So glad we got my mother out of that place. I understand staffing issues, but being rude and mean is not acceptable. The food was always brought to the room cold. And when you asked for coffee or something else for them to drink you will have to wait almost an hour to get it cause they were busy talking and hangingout at the nurses station. Many times my mother had accidents in your depends and it took almost an hour to get her changed.

My last name was Beth patton. I was treated so well n couldn't ask for a better place.safe at night I was scared not tour faculty just me.heather the nurse I had always made sure that I was om went over n above her duty calls. When she said I had a seizure she layer on ground with me n shared her lunch with me and just talked to me n got 2 know me.the 2 girls over n therapy the one brought hair conditioner to help me save my hair cause I had a few big Nats from being n icu 9weeks. That made me cry cause I have cancer n I lost it all once n didn't wanna lose again.the lady qith short black hair n rehab helped so much really the entire staff was a blessing 2 me with showers n please let rose know I still remeber her name cause whwn I came n your faculty I was confused from coming off life support. I didn't really see the office staff but when I did what's amazing is no joke entire working staff knows your name that just blew me away..I felt like they was my family..thank you for allowing me 2 get better at your faculty cause honestly first couple days I had Heather nigjt nurse hands full and I'm sorry..thank you all so much