Aventura at West Park

I would not recommend Aventura at West Park to anyone. My loved one was discharged without any prior notice or communication from the facility. Because of this lack of coordination, they were sent home without any home care services in place and missing essential medical equipment. The experience during the stay was equally disappointing. The staff was consistently rude and "nasty" to both the patient and the family. Additionally, the food quality was poor and often unpalatable. This facility failed us on both a clinical and professional level. Avoid this place if you want your family member to be treated with respect and safety.

My mother is in here. This place has been without water for almost a month every other month There’s big issues like this maintenance can’t figure out the problem. One side of the building doesn’t have hot water the other side does this place need to be closed down.

After further inspection and occupation of this facility is should be closed due to lack of safety and basic services not provided to residents, no running water for days on end (frozen pipes) multiple occasions..Dec. /2026 ...and billing department is not accurate/ double billing/ billing for services not received..incompetency if not, possible fraudulent billing.. beware ...

First impressions, grocery carts randomly in the parking lot. Why? Step out of the car, EMPLOYEES sitting in cars smoking cannabis. Reeeeks of skunk. As I walked to the door I personally witnessed an employee arguing LOUD with their significant other. Foul language. Made it through the doors.. made it to my moms room.. HOT! 75 degrees today. Room was 80 Degrees Fahrenheit. No A/C, no beside tables, no in house phones. No fans! Suggestions was they opened a window but only about 2 inches ( secured with a screw) to make sure QUOTE “ NO ONE CLIMBS IN” Random residents knocking on her door WHICH DO NOT CLOSE. At all. We were there a total of 5 hours. Residents look confused and nosey. Check it out before sending loved ones. Her nurse was nice. Her aids were male. This facility is run down and literally given scraps. Hear me out, request a walk through before hand. I’m not a picky person, I understand insurance. This place will be shut down. I wish I could post photos.

My mother is currently a resident at Adventura; she's been there a little over a year. I must say although there's been some challenging times that for the most part my mother has been given really good care. It was really hard having my Mom to live outside the home, but we have grown more comfortable as the staff on a lot of occasions have gone out of their way to make us feel like this is a place that really cares. I have witness the staff show exceptional care and I wish we had more people like them; my appreciation and respect has grown for the people who worked in this field.