Brentwood Health Care Center

Well Mom just got there today so far everything is going well hopefully it will continue.

Hubby spent 2 months on the 400 hall. We were very pleased with how he was treated & cared for. The nurses & Stna's went out of their way to be kind & helpful to us. The place was nice & clean with a homey atmosphere. The rehab staff was top notch & very helpful to us. We were grateful to find such a caring place. They were like a second family to us. Would highly recommend this facility.

My mother previously lived in this memory care facility, and while there are a few positives, overall I had serious concerns about the quality of care. Concerns: • Staff at the nursing station were often on their phones or engaged in personal conversations instead of monitoring residents. • The facility appears to be understaffed, and high turnover created a lack of consistency for residents. • Many residents seemed over-medicated, often sleeping or appearing disengaged, which raises concerns about quality of life. • It was surprisingly easy to enter the unit without a code or key, which poses a serious safety risk. • The exit code is not changed regularly, leaving potential for misuse by disgruntled staff or visitors. • State Medicaid beds are advertised as available after a two-year private pay period, but we found that in practice, they were not actually available. • Soiled briefs were often left on residents for extended periods, which can contribute to UTIs and other health problems. • Residents sometimes wandered hallways looking for help, or were left in the dining room with 10–13 residents and only one aide (or none). Positives: • A few staff members truly cared for the residents and went above and beyond, even when they were clearly overworked and exhausted. • The facility hosts family dinners around holidays, which provide nice opportunities for connection. • Resident rooms have half doors, which makes it easier for staff and visitors to check in quickly. Overall, while I appreciate the efforts of the caring staff, the facility needs to address staffing levels, training, safety, and resident dignity to provide the quality of care families expect for their loved ones.

As a nurse who provides supplemental care to residents of this facility, I cannot say enough great things about the Assisted Living/Memory Care. The facility always looks/smells clean and has a very “homey” feel to it. The staff is very attentive to their residents. I would not hesitate to recommend The Reserves to any of my family or friends. 💪🏻😊

Still under staffed, only one nurse for the entire building and there are never enough aides to help with the amount of residents here. The staff is constantly cycled thru, new workers with no experience or compassion for the residents. The workers do not care about the patients only a paycheck, often milking the clock and sitting on their phones. Lack of personal care and hygiene I’ve witnessed my family members go unchanged for days in a row. If I hadn’t personally changed my family member daily… they would be sitting in the same diaper from over 24 hours ago. There are no attempts to diaper check or to help the residents use the restroom every 4 hours like they claim. Cameras in room show there were never any attempts, We marked diapers we changed ourselves confirming they weren’t changed by staff the next visit. I’ve personally witnessed negligence by the staff leading to residents health issues, injury from not being supervised and even death! Sandy always promises to make things right yet never follows through with her word Edited to re publish my review the business had hidden. This place is a death sentence never send your loved ones here