Buckeye Care and Rehabilitation

I have never even been to a hospital in my life and the staff made you feel at home and they all treated me with care and made me feel like family the therepy is top notch they know how to motivate without being mean they make you wanna do more and the others take really good care of you I’m a big baby never spent the nite in a hospital I was scared and they put my mind at ease and took excellent care of me so I was ready for my therepy sessions I ended up going there twice in past two months for therepy and never met anyone there that didn’t give 110%. They made me feel like family I wouldn’t even consider going anywhere else and believe anyone who needs it will get top notch quality over and above with a smile from them every single staff member takes time if you need it to help or listen I highly recommend it

My mom is currently a patient here (about week 5), so this is based on ongoing experience. I will update after her discharge. She is 79 with limited mobility, dementia, anxiety, and was already on pain management prior to admission. After breaking her arm in four places and having surgery, she was transferred here for rehab. Because she only has use of one arm and limited mobility, she is fully dependent on staff for nearly everything. My sister and I are very involved and have had three care meetings with staff. The meetings are always positive, and we’re told things will improve—but then we hear a different story directly from our mom. What they do well: Rehab: This has been solid so far and is the main reason we chose this facility. Progress here is important, and they seem competent in this area. Cleanliness: I have visited at all hours and have not experienced the odor issues others have mentioned. Rooms are small and can feel stuffy, but they are cleaned regularly. Staff demeanor: Most staff are friendly and professional, with a few exceptions. Generally, they are pleasant when approached. Where there are serious concerns: Medication management: This has been the biggest issue. My mom was on multiple essential medications before arriving, yet there has been repeated confusion and poor communication. We recently discovered that her dementia medication had not been administered at all since admission without anyone informing us. That is unacceptable. Someone at this facility should definitely be in charge of reviewing all meds with family members. My mom has active and legitimate prescriptions. Pain management has also been extremely problematic. After surgery, she waited nearly eight hours for pain medication. Initially, meds were “as needed,” which requires her to request them (unrealistic given her cognitive challenges and the fact that call buttons are not answered promptly). We pushed for a scheduled approach, but it has been inconsistently applied and repeatedly changed. This has required constant follow-up from our family. Nighttime medications are also delayed. My mom typically goes to bed around 7 p.m., yet she often does not receive her meds until 9–10 p.m., which is not reasonable. Response times / call button: This is another major issue. My mom cannot get out of bed or use the restroom independently. There have been multiple instances where her call button went unanswered for extended periods, including one incident where she had an accident while waiting. This directly undermines her care and rehabilitation progress. One of the nurses or aides, actually told her "You can keep pressing it, we still aren't coming any faster". I'm sorry. What? How is that acceptable in any environment and how is there no standard response time. What if a patient has fallen or gotten really ill? That delayed response really could be life or death. This is a rehab facility serving primarily elderly patients with mobility and cognitive challenges. Timely response and reliable medication management should be basic standards of care. My mom is not an easy patient—we’ve been upfront about that. But two things are non-negotiable: proper medication management and timely assistance when she asks for help. We have limited options here in Lancaster. And I did a deep dive of all the facilities before we chose Buckeye. So we aren't expecting perfection. But. We do expect kind, compassionate, and competent management of my mothers rehab.