Hickory Ridge Nursing & Rehab Center

ABSOLUTELY HORRIBLE. Wish I could leave 0 stars.. or -100. GO TO PHOENIX OF FAIRLAWN INSTEAD, THEY ARE A MILLION TIMES BETTER. I don't want anyone else to have suffer being put in Hickory Ridge, please don't let the people you care about stay here. Hickory Ridge experience was awful. Grandmother with dementia was here after a fall & a bad med reaction. She could hardly move around or remember what was going on. Call button was never within reach, it took forever for anyone to respond to it. They would tell us she was using the bathroom fine on her own but nearly every day we'd go in & find her laying there soaking wet with piss. Shared bathroom was never clean, we cleaned it many times ourselves, stuff was left blocking sink preventing access. Staff couldn't even get her sitting up & awake to eat. Either she'd be left to sleep through meals & the food taken away untouched without her even ever knowing it was there (SHE HAS DIABETES SHE CANT NOT EAT!) or be left trying to eat things off the high tray while laying down fully flat unable to get herself up or reach anything. Her only entertainment was TV with remote never worked & she was left laying there with nothing to do everyday. We told everyone we could she needed help, that she doens't remember to ask for things or where she is at. Many other patients we seen didn't look any better off. Watched one lady struggling to get into the cafeteria for over 10 min, looking filthy with stuff all over her, as 5 people watched & didn't help. A month there (far too long but thanksgiving slowed down finding another place & completing the transfer.. which hickory ridge resisted & delayed.. (idk why, they clearly did not want to care for her, insurance $ I guess...)) & my grandmother just got worse off instead of better every day. No one communicated with us unless pestered for a long time & forced to tell us things, found out 2 weeks after she got it that she had an infection & no one bothered to update us, told us oh she's doing well every time when we went in when she clearly wasn't.... Staff always seemed annoyed at the most basic requests like just wanting toilet paper for the bathroom that had been empty for ages. They lost some of her clothing. They couldn't ever even open a window blind in the day to let her get some light other then the dim overhead lamp. The place just feels like some depressing mix of a very old hospital & a prison cell. This wasn't even half of the problems we had with this place. I just don't have 3 hours to sit here & detail everything. Moving her out of there as soon as possible was even difficult because the staff further resisted us doing so, not sending transfer paper work along & avoiding it. I hate this place & people there so much for the state she was in while in their care. DO NOT TAKE A CHANCE ON THIS PLACE AT ALL. You WILL regret it. Phoenix of Fairlawn was the place we moved her too. It was on the complete opposite range of the spectrum. Everything there was great. We had ZERO problems with Phoenix. People there actually cared. Everything was clean, the staff were very attentive to all her needs & had her up & dressed & clean & dry every day, they made sure she ate, tracked her meds better, got her blood sugar finally under control, & we seen significant improvements in her state very fast. They updated us every step of the way, checked in on her frequently, the whole building was kept in good shape, with an atmosphere of a place people would actually CHOOSE to live instead of someplace to get stuck & die in like Hickory. At Phoenix we had the whole team of people coming to talk to us just in the first day or two giving us info, evaluating her, putting together a plan to get her home & healthy again. At hickory we got almost no communication, no plan to get her better no visible effort, none of what we got at Phoenix. Once we got her moved to Phoenix she stopped declining & started actually improving & she is now doing well. Had we not moved her out of Hickory I'm sure she'd be still there & just about lost for good by now.

It saddens me to have to post and review a facility that should be considered a home comfort rehab and of course care. However, that is not what I received when I entered the doors of this facility in February. While my loved one was there. The care and the upkeep of that facility was almost deplorable. Just the walk in entrance was up a little solace. The once you pass through those hallways, it made your heart ache to know that the only reason my loved one that's okay. Little care and attention He got it was because we were there. Finally. Was unheard of to the point? Authorities were called to check-in on this center to see people unclothed, begging for someone to compare for them to be fed. The beds were on the floor the smell the stench through the hallways, the corridors, the nurse is chatting. Around the entrance, just to see who was coming through the door to scatter. If it was the right person to be told that your loved one had to be changed. And if you didn't have anyone there, attentive to your loved ones in need, they would sit in the poop in the stench for hours. The short time I was there, I actually had a couple of residents. Asked me to help them because the nurses are 10 days. We're not responsive to the rings and their needs again. A report was made to Akron, and they came out and found multiple violations along with A viral infection going throughout the rehab center. My hope is that if you should look into the center, do your homework before you enter, I think the housing of pets. It was better. My hope is that they've gotten it together. I have no idea my loved one is no longer there. Beware.

They treated my father in law like he didn’t matter. So concerned about money! Call bells unanswered for extended periods of time. Staff actually yelling at patients! Where is the patient dignity? I won’t be using this facility again!

If you love your family members do not take them here. My father did not get the proper care he needed. My sister and i had to check his legs and put compression socks on him. they rarely changed his clothes for him. We had to do that ourselves when we visited even though he’d have food all over his shirts. he’d complain about feeling dirty and not being properly cleaned. i had to ask multiple times for him to be changed or put on a bed pan on MULTIPLE occasions. He was leaking fluid and nearly every time i visited he was soaking wet. i understand to an extent they can’t do much but he was extremely uncomfortable and pulling his sheets off of himself. I asked for his sheets to be changed and visited for over an hour and a half and in that time no one answered the call light. i even went to the nurses station where all the nurses were on their phones and asked for help. And the night aide stopped by to say hello and i told her we needed sheets and i was told she’d get to it when she could.(KEEP IN MIND HALF THE TIME THEY WERE ON THEIR PHONES OR JUST CHATTING WITH EACHOTHER) Finally a nurse arrived to give him his meds for the night and turned off the call light. and i had to tell her to come back in because the light was on for a reason! Unfortunately i had to leave and his sheets still hadn’t been changed. One of the other night aides had her airpods in and was on a phone call when she came in to ask what my father needed when he hit his call light. that is just some of many bad experiences with this facility. Thankfully my father had people visiting daily(myself and my siblings) and my sister took initiative to get him out of there and back to her home where he’s getting the care he needs. I highly recommend to NEVER take a loved one here.

I will just make a list 1.) Minimal physical therapy. They will make excuses and blame the patient when you ask them about it. 2.) Weight bearing status read wrong so they didnt follow his doctors orders for 2 weeks. 2 WEEKS! 3.) Didnt set up transport for his appointment despite us asking 3 times about it the days and week prior 4.) Wanted a 1k minimum deposit for his coinsurance (have never had this asked of at other facilities, ie Altercare. We have always been billed after and set up a payment plan) 5.) They only care about money. I was asked by 4 seperate employees about money. Medicare was paying so there is no reason to be so concerned about it on day 0 or even day 14. Then trying to make me feel pressured to wipe his accounts and let medicaid take over his social security for a short term stay. BS. 6.) Call lights ignored for over an hour at times (not an exaggeration) 7.) All nursing homes smell but this one has to be #1. 8.) Some nurses yell at residents for literally just asking for water. I wish i was kidding but we witnessed it. I could go on. But it would be a waste of my time and im too busy taking care of my dad while his call light is ignored.