Indianspring Skilled Nursing Facility

Kaycee M., Admissions Director, was extremely helpful this week. I am a Hospice Social Worker and she was as helpful as one could be! One of my patients had come to the conclusion he was no longer safe in his home, alone. She reassured the patient and his family that he would be safe here and taken care of. She was of great assistance to me, too, as I am not familiar with Cincinnati. Thank you for all your help, to all of us, this week!!

My mother is miserable there. Her belongings disappear with regularity, they spend her money on clothing that doesn’t fit, which then disappears. They buy snacks and soda which are frequently “borrowed” by staff while she sleeps. She was awakened one night by an aide who was in her refrigerator who told her he was borrowing a soda. It’s difficult to get in touch with anyone in charge as they no longer respond to emails and reception seems reluctant to give me contact #s for the people I need to speak with. They stopped offering her physical therapy, so she lays in bed all day. It’s heartbreaking.

There are some really wonderful nurses and aides at this facility that I have really enjoyed getting to know. Unfortunately, this facility seems to be chronically understaffed and often does not follow through on recommendations/orders either from internal staff or external partners (Hospice). At the initial care conference when my dad was admitted for skilled/long-term care, no one from nursing even showed up to the conference. I was told by other staff present at the conference that that was "typical". A month later at another care conference that I specifically requested to address some concerns, the Director of Nursing was present. There were several items that the Director told me she would follow up on and get back to me about. I never heard back from the Director, or anyone else about any of the issues and that was two weeks ago. I think if you are considering this facility for a person who is fairly self-sufficient and can self-advocate, this facility would be acceptable. If you are considering this facility for a person that would require skilled care or long-term care and would be limited as far as self-advocacy, I would not recommend this facility.

A dear friend of mine was in the facility less then 48 hrs. His oxygen levels were down, he sat in his own urine for over 8 hrs, end up with a bed sore, couldn't get the nurses and or aides to answer his call lights when he. My friend is more like a brother, was scared for his life without his vitals being checked on regular times, he called 911 to come and get him. He feared that much for his life because of the lack of medical attention. Thank God they came and took him to the hospital where they are trying to get him stabilized and find another facility to send him to for the therapy he need to recover after his surgery. Please please do not send family nor friend to this place.Speak up and tell your truth, this place needs investigated.

This is place is one of the worse facilities in the city! I wouldn’t take a dog there to die. The staff was abusive , disrespectful, rude and neglectful to the residents. I saw the aide walk past rooms while residents screamed for help. My mom laid in urine for several hours into the next shift came in on the daily! The 2nd shift aids don’t exist!! When you call your given the run around and everyone plays dumb! They will not schedule transportation for your loved one’s appointments for outpatient care , and if you say that you will take them they won’t have them ready . Medical care wise they are neglectful. DONT USE THIS PLACE IF YOU LOVE YOUR FAMILY !! DIETARY WISE THEY SERVE THE RESIDENTS GARBAGE, NOTHING OF NUTRITIONAL VALUES , COLD CUTS SANDWICHES PACKED WITH SALT ARE SERVED SEVERAL TIMES A WEEK. THE STATE NEEDS TO STEP IN! I removed my mom before anything else happened. They pretend to care in the meetings but after that you can’t reach anyone and they ignore your complaints. Like I said I WOULDN’T SEND A DOG THERE TO DIE!!