Landings of Lancaster

Great Community ! Kim and Veronica are awesome

I toured The Ridge at Lancaster. It's nice and it's close to everything like grocery shopping. It's close to all the stuff. They're close to places where you can eat out, too. They had studio and one-bedroom units. But there was a miscommunication between the two of us. I thought we were accepted, but I never heard back from them again. It's still a good facility but I don't know what the situation is there.

This was the best move we could have made for my mother. She has gotten the best care since we have moved her. The fact that the medical staff is hired and not an agency is an absolute plus. The turn over with an agency was a nightmare. No one was ever the same and with someone with dementia that was hard to handle. The staff knows everyone by there names because the facility isn't so big.

The community is understaffed. They only had one housekeeper to clean the entire community and the resident's rooms. The staff made promises during the tour and before moving in and the promises weren't fulfilled on their end. There were times the family brought concerns of theft to Management and our concerns weren't addressed and it felt swept under the rug. It felt like they were more concerned with filling the rooms with residents, than providing the care of the residents. I feel communication with the staff and family is lacking and could be improved. My loved one loved the chef, and some of the other residents here. I believe the building is great!

We are happy with the Ridge so far. The staff is friendly and responsive, the facility is clean and they are very organized. My loved one preferred the meals at a prior community than The Ridge at Lancaster.