Liberty Nursing Center-Riverside

Never. Ever. Ever. leave your loved one here. Ours was there only for a respite stay while we went out of state to check on other family. We arrived to pick him up to find out that no one knew his name (he has dementia and aphasia and can't tell you). He was being called "Carl" and other names. The name tag on the room entrance said a different name entirely. His dentures had ten days worth of dried glue in them, had never been cleaned, and didn't even fit in his mouth correctly. Staff made visible gestures and audible sounds of disgust when touching denture supplies, claiming "eww, no one even has those here". Dad was filthy and all of his bathing supplies were unopened, as were his denture cleaning supplies. Dad smelled so badly of fecal matter and body odor that when we got him home we had to shower him to clean what appeared to be at least a week of old fecal matter from his person. When getting him ready to shower, we noticed the electronic ankle bracelet (tracking device) was still on his ankle. An hour and a half to get him processed to go home and they left the monitor on him. We had to cut it off. His brand new electric razor, in its case with the accessories is also missing, saying they never saw it. Never ever again.

If you have an organization that is looking to do volunteer work the fourth floor of this facility could really use some cheering up. The staff are friendly but completely overwhelmed. Brookside has taken on way too many patients and don't have near enough staff to provide adequate care. The building itself smells terrible and is extremely dirty. Luckily my dad was only here a few weeks. I feel terribly for the patients who live there long term.

Quite honestly, I would suggest that someone who has done you decades of wrong and evil, on a dark and cold rainy night, drop them , him or her, off here at brookside , brookside UNhealthMIS care AGE. Then buy yourself a good steak .this bldg should be a dust collector . Permanently Closed. Just my opinion

As a 44-year-old unemployed college graduate having lived with while being full-time caregiver of and finally recently within the past couple weeks had no other choice than to place her disabled 72-year-old mother, now suffering from clear signs of dementia into a long term nursing home, please let me assure you that the team running this place has nothing but their best to offer your loved one and you. Due to my mother's recent health issues of the past 2-3 years, she has been admitted short term basis to virtually every nursing rehab facility in our state of Kentucky that would accept her medical insurance at the time; recently, after having been rejected long term service by every previous place based on her likely dementia-influenced behavior and no facility referred to that she hasn't been a patient of accepting her current insurance, the only chance left to find long term care was somewhere outside our state. Though the process of placing her in a long term nursing home continues to be challenging, especially considering it isn't in our home state and is requiring more effort than usual on my part to get all that must be done on behalf of my mother accomplished, I genuinely could not have been blessed with a better place or team of people to partner with than this. My contact (Rikki) at this nursing home has compassionately gone above and beyond to be there for me every step of this difficult journey Mom and I are on, so I am wholehearted at peace knowing my mother is receiving the very same tender loving care and confident anyone else under any difficult circumstances they may be dealing would be too. Disclaimer: I am not a paid spokesperson for Brookside Healthcare Center, simply very appreciative of their services as the youngest daughter and former full-time live-in caregiver to a loved recently admitted current resident. Thank you and you'll thank yourself for placing your loved one here for long term care.

Rikki has been a blessing in helping us find care for my cousin. The staff was friendly and helpful as soon as we walked in the front door. The provided a meal right away and it was very hardy and appeared fresh. Through her admission and placement process, I spoke with Rashiid multiple times. He was so helpful and a friendly face when you walk in.