Magnolia Springs Loveland

The process of finding Assisted Living for my mother was a long and arduous one, but it paid off. We found Magnolia Springs. Of all the facilities we toured, Magnolia Springs seemed to have the most heart, warmth, genuine kindness, and sincere interest in the care of my mother. And it’s only gotten better the more we’ve interacted with them. Before we even moved in, we had a good feeling about this place. When Kelly Strunk, the head of Nursing, came by Mom’s old apartment to do her initial intake exam, she was so professional and nice. She even brought Mom dinner from the Magnolia Springs dining facility, which was such a sweet extra. We moved my mother in to Magnolia Springs at the beginning of March, and everything that has happened since then has only served to reaffirm that we made the right choice. The day we signed the lease, the head of every department came by to personally introduce themselves and talk to us about any concerns or questions we had. They were all so sincere and kind and helpful. On the day Mom moved in, every five minutes or so another staff member or resident would come by and poke their head in the door to say hello and introduce themselves. The evening she moved in and went to her first dinner, multiple people invited her to sit with them. That kind of welcoming culture has really given me a lot of peace of mind that Mom is in the right place. On that note, I have to say, the food here is really good, too. My Mom can be particular about her food sometimes, and she has been extremely complimentary of the meals she’s been getting. Shout out to Chef Eric for keeping everything delicious! Since Mom’s move-in, every staff member I have encountered here has been extremely helpful and welcoming in every way. Makaya and Kayla were the first to come and introduce themselves, and they have been so very sweet to Mom and to Mom’s dog, Tiki. They even come to my Mom’s room just to play with Tiki sometimes, which delights my Mom. Valaya, the Community Resource Counselor, has been an angel and an invaluable resource from day one. She answers every question we have immediately, and finds the answers we need for everything from doctor’s visits to connecting Mom’s internet. Katie Huff, the Executive Director, has an open door policy and she means it. She is always available to help us with the specifics of Mom’s care, and has been wonderful in every way. Darci, the activities director, has made extra efforts to get Mom involved in social activities, and has even asked my Mom to help with some of the fun events throughout the year. She is an endless source of joy to my Mother. Taylor and Taylyn were both very helpful in helping me navigate the place my first few times, and were both very kind and patient, so thanks to them for that! Kevin, the Director of Maintenance and Physical Plant, has also been very kind. He’s stopped by Mom’s room a few times to see if she needs anything, and he’s going to help my Mom hang up some pictures once she decides which ones she wants to keep. Christy Murphy, the Therapy Director, and Jennifer Earnest, the Care Coordinator, are both making sure my Mom gets the PT and other therapies she needs, and are both excellent resources for my Mom’s continued safety and well-being. There are many more people that are involved in Mom’s care, and I am grateful to them all. I wish I could remember every name to give them each the personal recognition they deserve. I am so very grateful to Magnolia Springs, because I can sleep at night knowing my Mom is well cared for, and above all, she is happy. And that is worth everything.

My cousin and his wife are both in memory care. I live out of state so on his birthday I wanted to send him a small gift of snacks but called memory care to see if there was anyone who would put a picture and small poster on his door telling about him and who he was so the staff and residence could get to know him. I got lucky and Jamie answered the phone. Jamie knew who my cousin was and agreed to put the poster up if I would send it to her. On my cousin's birthday I called him he said he had gotten the package, and had already consumed all the snacks that I sent, but he wanted me to know that someone had "very neatly "put up some pictures and posters about him on his door. He told me that was the best part ever and that he'd gotten up out of his chair at least five times to read about his accomplishments. He said, "I didn't know I'd done so much". That joy could not have happened without Jamie I am so appreciative of her willingness to go the extra mile.

I want to acknowledge the wonderful nursing care, especially by nurse Sara R. The nurses really keep me informed with regard to my parents’ medical needs. Sara is very compassionate & on top of things. My parents have really enjoyed her & I am grateful for her dedication & kindness. In addition, the Director of Health Services, Kelly S. was amazing when my Dad was hospitalized. She monitored what was happening at the hospital daily, & advised me on medications being administered. A huge help! Thank you especially to both Sara & Kelly.

I went in to have dinner with a family member and the young server told me that they were out of what I had wanted I was very upset and I felt bad for my family member who was trying to order the same thing.

Sarah, LONDON in MC was super helpful, friendly and very knowledgeable of MS. Anyone would be lucky to have her as their loved ones of nurse.