Mercy Health - St. Rita's Medical Center

Let's face it,no one looks forward to surgery, but the staff treated me with the utmost respect and compassion making the whole experience as pleasant as possible. The quality of care was also excellent including recovery being better than expected (shorter and less painful than expected). Thank You again for the quality care both before and after !!

The nurses, doctors, and the support staff were all so good. Nurses were quick to respond and meet his needs. Doctors and nurses answered our questions and did not at any time make us feel like they’d rather be somewhere other than at their work.

I See Why St. Rita’s has a 3.9 review score!! My doctor sent me to the ER to be admitted my blood pressure was 232/110. My blood sugars 396. All the ER did was ekg and put a blood pressure cuff on me. My heart felt like it was going to burst out of my chest. At one point my pressure was 198/175 the bottom number indicates there's a problem. I was concern, the nurse said its an error you must have been moving Im 58 yrs old a former STNA of 18 yrs I know to be still. I was never hooked up to a heart monitor so how do they know my heart beat was regular? They pumped 2 bags of 2 different meds through IV my pressure dropped so fast 5 minutes later discharged at 167/88 I felt worse . After dischargd which now you dont sign papers to be released? I walked pass 2 nurses and almost fell over I walked out to my car like a intoxicated person I do NOT smoke or nor drink nor do drugs. WORSE PART: My ER Nurse Josh told another nurse who called his name asked a question he replied while standing at my door " As soon as I kick this one out " St. Rita’s ER Dr. Kohn horrible bedside manners 3 minutes into his conversation he said give you meds get you out" mind you my own doctor Dr. Bhatti was very concerned enough to admit me but ER did what they wanted to regardless how I felt . I could have still had a heart attack dropping my pressure too quickly. I dont think they ever bothered calling my doctor. HORRIBLE EXPERIENCE!! VERY JUDGMENTAL AND PREJUDICE. ST. RITA’S PICK AND CHOOSE WHO THEY WANT TO ADMIT. I HAVE GOOD INSURANCE. EVERY REVIEW THAT SAYS GREAT SERVICE ARE WHITE PEOPLE. MAKE YOU WONDER! IF I WAS WHITE WOMAN WITH A BLOOD PRESSURE 232/110 THEY WOULD IMMEDIATELY ADMIT A WHITE WOMAN WITH INSURANCE. I came to The ER Very POLITE CHRISTIAN WELL DRESS BUSINESS WOMAN THEY DISREGARDED MY NEEDS and Dr. Bhatti request to admit me. I'm home with a migraine chest pressure and a prayer.

My family recently had an experience at St. Rita’s Medical Center that was, unfortunately, extremely disappointing. What should have been one of the most important and memorable moments of our lives became stressful and, at times, traumatic due to the care we received from much of the staff. While there was one notable exception, Nurse Sandy Williams, who provided outstanding care, compassion, and reassurance throughout our stay, the overall experience was far below expectations. Sandy took the time to answer questions, provide peace of mind, and treat us with kindness and professionalism when we needed it most. Unfortunately, our interactions with the OB team and several other nurses were frustrating and concerning. Communication was poor, concerns were often dismissed, and we frequently felt unsupported during a critical time. Rather than feeling cared for and guided, we were left feeling anxious, unheard, and uncertain. We understand that healthcare is demanding and that every day presents challenges, but patients and families deserve attentive, compassionate, and competent care—especially during childbirth. We are grateful for Nurse Sandy Williams and the positive impact she had on our experience, but one exceptional nurse should not have to compensate for the shortcomings of an entire care team. We hope this feedback is taken seriously and used to improve the experience of future patients and families

From the moment I walked into the Ottawa Emergency room, until I was transported to the hospital, I had EXCELLENT care. They were immediately on top of my situation, running test and doing necessary blood work. After being transported to hospital, that excellent care continued with a wonderful staff of doctors, nurses and technicians. I was 💯 happy with my experience!