Northgate Park

My father has been at Northgate Park since mid December 2025. He was living at another senior facility in Madison, Indiana, when he had a stroke. The place who is living, was not able to give him the level of care he needed so he transferred him to Northgate on the advice of a good friend, Linda Shaw. The last senior living facility he was at was nice, but they didn’t have half of the social events that they do at Northgate. For the first time, my father participated in holiday events, art activities, Social gatherings, Movie nights and something new: chair volleyball! My father receives regular Check-ins from Emily, the move in coordinator and the Wellness Director, Deandra, both of whom have been amazing at helping me navigate my father‘s healthcare needs, socialization and comfort from 2,000 miles away. One amazing perk is that my father’s girlfriend of 30 years gets to come and stay overnight anytime she likes. This has been great in keeping my father‘s spirits up, as she would often stay with him in his home before his move to Northgate, so it was important for us to find a place where she could feel free to visit my father, share meals, and activities. From Connie and Joe at the front desk and Casey, the can-do-anything handyman on campus, along with all of the nurses and other staff members who keep Northgate such a lovely place to live, I’d like to say thank you. Jeannette Elliott

I am writing to express my deep concern regarding the quality of nursing care provided to my mother at Northgate Park. The following issues are unacceptable and raise serious questions about medication safety, staff accountability, and overall resident well-being: • Improper Medication Handling: A nurse broke up multiple tablets and placed them back into a vial. The correct procedure is to split a tablet and administer both halves within the same day or on consecutive days. Splitting an entire vial of tablets is a clear violation of proper medication protocols. • Medication Dosage Errors: My mother has consistently received incorrect dosages, despite the correct dosage being clearly written on both the jar label and the top of the container. • Misleading and Unnecessary Recommendations: A nurse told my mother she needed to purchase a cushion she already owns. • False Statements Regarding Medication Pickup: A nurse informed my mother that I was unwilling to pick up medication from Kroger, when in fact there was no medication ready for pickup. The staff do not inform me if they need medication nor do they order it from Kroger's where I get an email there is medication ready to be picked up. • Delayed Medication Administration: My mother reports that she sometimes waits two to three hours after requesting her medication. This is unacceptable and poses a risk to her health. Additionally, I was told that the nurse who broke up the tablets was not part of your staff, yet there is no record of an outside agency nurse providing care. This lack of documentation raises serious concerns about security and oversight within your facility.