Phoenix of Maple Heights

I was a resident in 2021 due to me not being able to walk. I was bedridden. I love the community inside of Sunrise Pointe Rehabilitation-facility. Having so many personalities working within the staff and residents. It could get overwhelming in healthcare. I can say that the most memorable staff would have to be Michelle and David shout out to you guys. Thank you for always being there and helping me through my healing and recovery. We even went through COVID-19 Pandemic together. Yes, it was rough. But once you get in those doors you learn a lot more about yourself and others within that facility. You create friendships that show you different perspectives of each individual’s life. Some may never go home there and that’s their “forever “. You tend to realize and see what you and others are capable of. As well as see who will remain by your side in the long run. Everything that’s done in the dark will eventually turn up in the light. For that I remain humble and gracious. Thank you, Sunrise Pointe for helping and guiding me through that rough patch in my life. I’ll never forget my experiences along with the ups and downs. We can’t always have an easy day or week but we push through and prevail. Thank you for everything. I really appreciate it. 🫶🏿

It’s currently 3/23/26 and I’ve been at this facility since 1/22/26. I’m extremely grateful for this particular housing facility because all the staff…nurses, aids, management, even the cleaning crew are super nice, helpful and just friendly. With just a push of a button that’s right by my bed and chair someone is at my door within a few minutes for anything I might want or need. Once I leave here I’ll eventually have to go into the hospital for surgery and once I get discharged from the hospital I’ll need to go somewhere to get stronger again and this is the place I’m coming back to.

Phoenix has a good rehab and great for the elderly. I enjoyed exercising every day, the kindness of the nurses and aides good, nice, hot showers, and all I did very well there at Metro. I was getting hoisted out of the bed at Phoenix. I got out of the bed myself use the restroom myself and took myself to the gym every day Monday through Friday and now I am home. What a success story is has been

The nurse battle is a fitting name because she actively tries to battle people.

I have visited this facility for over 3.5 years, so I’ve had the opportunity to observe daily operations firsthand. I'm always impressed by the level of care provided! The environment is always clean, well-maintained, and welcoming -- which makes a significant difference for both residents and staff. The activities dept does a great job keeping residents engaged, active, and happy, and the result is a community where residents form real & genuine relationships with one another. The nursing staff's consistency, compassion, and clinical skills are evident in everything they do. You can tell they truly care! The food is consistently tasteful and presentable. The dining rooms are always full during mealtimes as residents enjoy eating together in a social, comfortable setting. The kitchen staff always goes above and beyond to ensure each residents is served a tasteful, filling, and balanced meal. Management is always accessible and responsive. Michelle, the administrator, truly cares for each and every resident... she forms relationships with every resident and their family members. I've witnessed firsthand that the leadership team collaborates effectively to support the wellbeing of every resident. Their teamwork is evident! Overall, this facility demonstrates a level of care and professionalism that truly stands out. It’s always a pleasure to visit such a dedicated team!