ProMedica Kettering

Legacy Now But Years Ago Was Heartland 2014 I Got There Because I Got a Severe Stroke And I Wanted To Give Up And All Staffs They Said No Not

Unless you want to see your loved one be ignored and sit in their own ‘mess’ look elsewhere. There’s been one wonderful person here. Everyone else is either rude or just doesn’t care. It says ‘short term care to give care givers a peace of mind’. I’m more worried now than before and feel like I have to come take care of her myself. Didn’t even know my mother had pneumonia. No communication unless you bug someone for answers. It’s sad. Do better with your patients/residents. Oh and to add no shower or even bed bath has been given. And reading the other reviews clearly there is a trend. And no need to respond to my review asking me to give you a call. You see what’s trending, what’s BEEN trending and nothing has changed. How do you sleep at night knowing your facility is neglecting people who need help. Wow.

Our family is grateful for the wonderful care our mother receives at Kettering Heights! The staff is pleasant and attentive and the facility is always clean. A special shoutout to Denise who treats our mom like family!

I have been at this facility a few times to visit my dad over the last week. I’ve gone at different times of the day and I will say that I’m pleased with the care he is receiving. The staff is friendly when you walk by and speak to my dad as a human being and not just another number on the list. So far management has really shown an effort to be informative and helpful to all of our questions. I see a lot of movement and presence in the halls by staff members so it definitely seems like a busy place. Anytime I’ve asked for assistance someone was able to answer my requests and if not they got the right person for help. There is no major odor, however it’s understandable if there was considering its a place full of different types of patient conditions. I had a few places on my list prior to admitting my dad there and this was a great location to my dad’s house. The building is a bit dated but does look to be well taken care of. I would suggest this place to any patient needing genuine caring people to take care of you.

There is only a few facility staff that will actually take care of the patients. Night shift is god awful. You will be covered head to toe in feces if you aren’t able to communicate your needs. Complaints are taken seriously however the upper management will just try to cover up the problem instead of getting rid of the employees that cause the problem. They enable bad behavior from employees. They care more about profit than patient safety. This use to be a good one but it’s gone downhill since that new administrator started and the DON sits in her office all day instead of checking on her staff and ensuring they are providing proper care. Keep track of your families health, keep track of care and rounds , visit your family often because if a problem ever arises they probably will have thrown in some charting that almost is falsifying documentation but doesn’t make it obvious so they aren’t caught by state . Not to mention this facilities corporate owner was already in a massive lawsuit. I hope for the patients sake this place turns around.