Regent of Stow

EDITED TO ADD: We recently moved my grandmother out of this facility, and in hindsight, we wish we had done so much sooner. While there were minor improvements over time, the inconsistency of care and poor food quality remained ongoing issues. One of the most concerning aspects was the high staff turnover, particularly at the leadership level—we saw six different executive directors during my grandmother’s stay, which contributed to the lack of stability and continuity in care. Additionally, staff frequently displayed a lack of empathy and compassion, with many being outright rude to residents and visitors alike. Security was also an issue. There was little to no monitoring of who entered or exited the facility, raising serious concerns about resident safety. Visitors could walk freely throughout the building without being questioned. When my grandmother was hospitalized, no one from the facility reached out to check on her well-being or inquire about her potential return—a clear indicator of the lack of genuine concern for residents. For a facility that is one of the newest in town, this location offers subpar conditions for residents who deserve far better. Original post: My 96 year old grandmother has been at the facility for 18 months. In that time, the nurses have tried to make her take medication that wasn’t hers, “lost” her correct medication, become rude, lied about giving her showers, and just recently, confronted and verbally attacked her. She pays more than $3,500 a month for terrible, inadequate food (tonight’s dinner was a ham and cheese sandwich), no showers, for no one to come clean her room as promised, and for no one to do her laundry. Not to mention a fire here a few months ago in the laundry room. The call buttons never work. There have been plenty of stories of people being left in the bathroom or on the floor for hours with no one coming to their aid. The staff turnover here is extremely high and I’m hard pressed to find one person who actually cares about the residents. No one even acknowledges people in the hallway. My grandmother asked for something in the dining room and was told “I’m not your servant!” by an employee. I would warn anyone from coming here. If I could give this negative stars, I would.