Scarlet Oaks Community

Went to visit a friend there, the staff was very friendly

This place is disgusting and there’s barely any staff there the two that I did get to talk to were rude and did not want to do their jobs. I will be looking for a new place for my Uncle ASAP. This place is a horrible place to bring your family just stand there as long as I did listening the aids were talking about roaches and their food and how they wouldn’t feed it to their dog but yet they’re feeding it to my family member. I set my car and cried after I left the place because it was so disgusting. The smell was horrible. It didn’t look put together like there’s no charisma about the place. There’s no Bright signs or nothing to make the place look happy it looks sad. They need new nurses. These nurses that are there now don’t wanna do their job as a matter of fact, I think I’ll be calling state today because I can only imagine how other residents are being cared for that have nobody to speak up for them.

This is the worst place to take your loved one there are roaches all over , they can’t keep the same staff every time I go there are diff nurses there. , I’ve had one I’ve trusted and I don’t see them there anymore, the never bath my aunt or even wash her face bc she is unable to do it . Everyone seems lazy . Current came during the night shift once because I got off work and I just wanted to check on her and everybody at the front desk was sleeping. Skip this place we are looking to take her elsewhere

So my mother in law is there assistant living and they take all her money that she receives every month and only gives her 30 dollars to get her things herself. This is sad. And they tell her that she is not allowed to see a doctor of her choice. They took some things out of her room and will not allow her to have family get them. And when I went to see her they were putting people's stuff in the hallway in bags due to a bedbug infestation. And these things stayed there for weeks. And mom has told me things that I think are a form of abuse. It's very sad and how can she afford to get her own place if they are controlling all of her income. She can't even afford a landline phone cuz they don't pay for it and this place is dirty and they are taking advantage of all the people staying there. I'm going to get the authorities involved and this is not acceptable it's sad and to hear mom tell me what is going on there.

I couldn't belive how Mr Jackson spoke so highly of this place until my fiance was taken there briefly the EMT's were hesitant to leave him there this place was far from a 2 million dollar renovation elevators left open the smell of urine staff was unaware he was coming smoking outside entrance. front desk was full of papers & personal items. He was taken back to U.C. ER, in pain & truly shaken. the staff at ER didn't have good things to say about this facility. so just know if it was updated yrs ago it clearly has changed & using the V-Tour wasn't how it looked as of October 2025. so unprofessional & false expectations. RED FLAG/Trick no treat. He truly was unhinged about the whole situation. "Boo we got you" I was in disbelief of hearing a staff member talking like that. I was listening the whole ride from hospital to Scarlett Oaks then back to ER I was in Tears for him from what I heard. he cried we both wrre shaken. I decided to physically visit before he goes anywhere else. The nerve of this "saleman" to convince its all that just because its in the Gaslight District in Clifton they'd be appalled if they knew it's being advertised through Communities Name as Quality.& it's apparently NOT.