The Avalon of New Albany

My loved one lived here for a little of three years in the memory care unit. While they do a decent job of keeping the place looking clean, the majority of the staff (the ones responsible for bathing, clothing, laundry, watching them throughout the day) do not care about the people living here at all. Good luck getting them to bathe/ change clothes because they will not! It can be a month or more before some of these people have showered. Several times I had to do it myself and when I changed his Clothes there was so much dead skin it was like baby powder floating all over. He has so much crap coming off him while I showered him. I also had a lot of trouble with getting anyone to fix his TV! You could not change the channel the entire 3 years he lived there- the second you pushed a button on the remote it would turn the cable box off and you literally would need maintenance to come help which was never anywhere to he found! It took literally SIX months of me complaining and each time I arrived his TV cable would not be working and he could not do it himself with dementia. With nothing else to do you would think the staff would have a heart and fix this but they would not I had to every single time. I felt nothing but sorrow leaving him there. Keep a close eye on your loved ones if they live here and plan on bathing them yourself changing their clothes (which good luck getting back after one wash it will be GONE for good!) they throw all clothes together so he would get back 5 ft tall womens clothing all the time and often have nothing to wear. Multiple times I showed up and he had no shoes to even wear to leave without forcing the lazy staff to go find where his shoes are and who took them. They could not be bothered to put their cell phones down for a second to have a conversation or help anybody living there. There were many times I seen people locked out of their rooms and asked if they needed help getting in and they said the staff wouldn’t help them. That is such bull crap to be locked out all day long when they want to take a nap and relax in their own damn apartment they pay so much for. This place needs to stop hiring so many careless employees who clearly do not care about the people who live here.

Tiana was great and friendly today thank you!

This is a beautiful building with excellent staff. They really make your family feel at home

The atmosphere is warm, the leadership professional, and they truly understand the 'why' behind the care provided. It’s a great thing to have high-quality senior living options in Central Ohio. Also, the food is consistently great! 😋

Staff are always friendly! Chasity is amazing! And shoutout to the kitchen manager/ dietary staff!!