The Willows at Bellevue

They are way overrated because all they do is yell at you give your information out to anyone without asking the patient's permission. I will never go back to the Willows nursing homes / therapy

My husband is currently at The Willows. The compassion and love provided is just like home. I feel blessed to have him safe and happy. There are so many fun things to do. I have also had a few short term stays and am very happy with the campus.

Nice facility for rehab. Everyone is pleasant and helpful

My mom stayed here after a fall while I pulled things together to move her to Louisville. I can’t say enough about these people. Not only were they wonderful to my mom, but they were a friend to me when I desperately needed one.

I truly wish that I could leave a good review, that I had some good things to say about Willows however mine is not that type of story. My mom went to Willows for physical therapy following a brief stay in the hospital while she was battling a number of health conditions. From the onset she had issues with some of the staff. While some were great, she encountered significant issues with some of the staff (particularly the night shift). At first the issues revolved around them not listening to her or taking her requests into consideration. Then on night, while using a transfer process that she (and I separately) expressly told them she didn't want them to use that method because it caused her significant back pain the night nursing staff dropped her a short distance cutting her leg on the bed-frame. While the transfer method is authorized it is inherently less stable than other methods which my mom preferred. The reason they did it that night was because it was faster didn't require lift equipment. It was an unnecessary short-cut that resulted in her injury and a trip to the ER. Being out of state, when I heard what happened I called Willows and actually talked to the staff involved and after hearing their version I told them that my mom had asked them not to do it that way and they ignored her and that I needed them to start listening to what she was saying, so long as they could legally do what she asked. I found out later that when my mom returned to Willows are the ER trip, where she got stitches that the nurse I had talked to yelled at her and then proceeded to undo the dressing that the Dr had personally applied at the ER because "we have to make sure the Dr did it right". That injury resulted in her not being able to do physical therapy for a while, which was aggravated by the fact that the nursing staff withheld her prescribed pain medicine (up to 6 times daily) and instead only provided 1-2 times per day of substituted with OTC Tylenol. Because of the pain she was in she wasn't able to go to physical therapy for several weeks. It took my dad demanding that they give her the prescribed pain meds before they checked her medical record and realized that they were giving her the wrong meds and not enough for a week. In fact the doctor had to call them and direct them to follow his prescription for pain meds and stop withholding them. Unfortunately, a short time after that my mom had some BP issues and had to be taken back to the ER where she was admitted and treated for a number of issues, included severe bed sores on her back that had become infected. It took the Doctors over a week to stabilize her effort to head to a specialty care facility but unfortunately they weren't able to get the infection completely under control and she passed away on Sept 25th. I am now going through the process of making a formal report to the State for elder abuse. I would not recommend Willows for elder care. I am sure they have some great staff but it isn't worth risking it.