The Willows Health & Rehab Center

​Please, by all means, do your research. When looking into potential placements for your loved one, do not rely solely on online ratings or marketing to make your decision. Take a personal tour of the actual facility, ask hard questions and pay close attention to cleanliness, the condition of the durable medical equipment (DME) used to care for your loved one, watch for potential safety issues and the appearance of the residents. Most importantly, trust your own intuition and closely watch your loved one's overall affect and demeanor. If you notice a red flag—even if it seems like a one-off incident—do not ignore it. ​I have to say that I was initially hopeful despite having some reservations. My ultimate goal was simply to ensure that my loved one's basic needs were being met. However, shortly after they arrived, it became glaringly clear that this facility suffers from a major lack of frontline staff and an overwhelming amount of disconnected upper management. The Director of Nursing (DON) reminded me of the Wizard of Oz—someone who stays hidden behind a curtain where you never actually see them, yet they are supposedly the one in charge and running things. ​The facility was severely understaffed. When I asked about the patient-to-staff ratio—which was one aide to 13 or 14 patients—I was advised that the corporate office set the parameters, claiming they are only required to assign one aide per hallway. I totally disagree with this policy; it represents bare-minimum care at best. ​Because of this neglect, my loved one was routinely allowed to sit for hours on end soiled, unable to ask for help. On multiple occasions, I came to visit randomly and at different times of the day only to find their room door completely closed and them left partially dressed in bed. It was incredibly alarming to wonder how long they had been lying there completely unattended without any assistance. ​Furthermore, whenever I tried to call the facility to receive an update on how my loved one was doing, it was to no avail, there was almost never anyone stationed at the nurses' desk to answer the phone. Yet, ironically, whenever I would arrive in person to visit, there would often be a huddle of employees standing around chatting with each other about nothing. ​After repeatedly leaving communicating my concerns and detailing my loved one's specific needs, I decided early on to make arrangements to move the from The Willows. They are now at another facility where they are absolutely thriving. ​Hold these facilities accountable. DO NOT minimize your concerns, do not accept their endless excuses, and never forget that you are an advocate and your loved one's voice. People (not everyone) in this industry can become incredibly complacent and cavalier, but you should never excuse behavior that jeopardizes your loved one's well-being,safety, care or health. Dawn~

I can't wait to leave here so I can truly give this place the rating they deserve!!

I’m honestly shocked the Willows has as high as 4.1, guessing staff and corporate fluff reviews. First of all, this is was described as a ‘rehab facility’. But my father was there for 2 months and still hadn’t regained the strength to return to his assisted living home. He did however receive an open bed sore during his stay that was neither acknowledged nor treated. Some quick math they charge $10k per month and house around 75 patients per month and somehow that’s still not enough to provide decent blankets, TVs made after 2008 (in the common area as well) or proper communication from the staff. Caring for loved ones in their most vulnerable time is confusing and hard enough, do not add this establishment to your list.

I enjoy KImberly. I think she is a nice person. I wish there were more people like her. I enjoy community bingo at the Willows. Thank you for all you do.

Kimberly is an up standing person who really cares about her residents, she lift our spirits she makes us laugh not to mention the nice prizes we win. She a is exceptional and appreciated. Helen S. Brown seniors