Willow Knoll Post Acute & Senior Living

When needing help I've had time taking an hour and a half for help I've had stuff stolen out of my room since I've been there last week I was there bout my birth certificate it was stolen out of my room they stole my wallet in 3 days I tore the whole room apart and couldn't find them. They put him back in my room when I went to sleep that night any place that will never be there my birth certificate. One of the nurses help me find my wallet because she brought it in cuz somebody handed it to her I said yeah go ahead she walks over to my recliner that has nothin over my recliner. She said is this it. I said yeah I already checked my recliner there's nothing on it somebody must have gave it to her before she returned it to my room. I take water to my bed when I sleep. The nurse came in to give me my medicine and woke me up I grabbed for my water to drink a little bit cuz I had to dry throat she said no you take his first I said no I have to take water before my mouth too dry She grab my arm real tight she said no take his first then she did it the second time I should have called the cops cuz they ain't allowed to do that. I could write a book about that place until you actually what went on people not getting take care of When you go visit if they give you a chance to talk to people ask them how they been traded there's a few good people but a lot of bad ones. I told one guy they have hospice coming to take care of him. that never happened.Choose before you go there. Can't use his legs is one arm don't doing no good in his right arm he drives his electric chair with his wrist. Had cancer in his bladder when he had work on his rectum. He pees in one bag they let it go too full The bag he poops in they let it go to full too. My one friend had a big big sore on her rear end she's an electric chair 2 she peed all over herself they asked her do you want to go to bed or you want to come back out here. She said come back out here instead of changing her a letter sensor for 5 more hours it's sad I can tell you much of stuff that actually happened there. Open your eyes up learn more about that place before you put a family member in there

Disgusting how is this place opened?

I had a great rehab stay. Everybody was so nice, they treated me with respect. They're on top of everything! They provided great care, and I even made a few new friends.

My father's independent apartment is great. My father was placed at the rehabilitation part of the nursing home after a stay in the hospital. If you have a disagreement with the some of people who work here they will ignore you. Then to have a nurse say that his ostomy supplies would not work, when she had no idea. He has used these for over 15 years and she wanted to argue over these. YES , I have kept every text message about this issue. Which was unacceptable. You have to be a voice for your loved ones. Things your loved ones had to use at home was NOT used there due to 1 person taking his supplies out of his room. Also just a word of advice make sure the client can put his clothes on, they can change their own depend prior to leaving so this helps with the transition of going home. This not only hurt his independence it was detrimental for his transition back home. Yes he is old and is hard to deal with most days. But for goodness sake people be professional and do your job. A new day is a start to a new day. Work on activities for your clients that live there so they have something to do beside twidle their fingers. Your aides Katelyn, Holly, and a few more were extremely wonderful. I thank them for all of there help.

If you like to be mistreated and prescribed medication that you can not take and like to be harassed then this is the place for you. As for me I wouldn’t bring my cat here! A lady refused to provide me with her name! And she video recorded my face in the privacy of my room! Hippa will be notified. Fast forward several days. My reason for coming here is physical therapy of which I have had little to none. They’ve messed with my medications, I’ve expressed concerns of a urinary track infection and I’ve been ignored. I’m prone to them! The communication between staff and my health care has been very poor. I was hurt by a STNA thrashing my bed around and accusing me of throwing things around my room! Not only did she do that she pulled out her cell phone and began recording me in my bed!!!! I had to reach out to my insurance company to inform them of the situation and that I didn’t want them to pay for services that were not provided. They’re converting my care to outpatient physical therapy so I’ll get the proper care that I require. I’ve had to track down my nurses for my medication. On May 14,2025 at 9:00 pm my nurse brought in my medications, I was absolutely terrified because I would have been double dosed! I have documentation for everything! Megan the nurse, Holly, Karen have been exceptionally helpful and they went above and beyond my expectations. I have nothing good to say about any other employee who has been in my room or involved with my care while being here for 7 days. Please do not bring your loved one’s to this facility - Also their record keeping is very scary! I was almost double dosed with my medication on May14,2025! Had I not asked questions they were prepared to give me double on my heart medication and my muscle relaxers! I have a fib and this could have killed me!!