Hearth and Home at El Camino

Hearth and Home –El Camino in Springfield, Ohio has been a wonderful comfort to our family in caring for our Mother, a resident there for a full year. After Mom had been a client at another facility for several years, we realized that we needed to upgrade the quality of care Mom was receiving and H&H was recommended by members of the Springfield medical community as well as friends with a family member there. We were ably guided in the re-homing process by the experienced Nurse/Director of both Hearth and Home locations in Springfield, selecting that which best met Mom’s needs. We noticed that residents can, and do, take advantage of “best fit” between the two similar homes, based on their desires and abilities to participate in activities, as well as level of care that best nurtures them. During the past year we have observed conscientious care of Mom and other residents on all three shifts at H&H. Due to Mom’s unavoidable changes in health that come with advanced age, we have been there often, and sometimes unexpectedly, at all hours, and for extended periods and have seen first hand the good quality and continuity of care of Mom and other residents. Our four siblings/families visit regularly, seldom a day goes by that Mom does not have a family visit. We have had direct interaction with probably all of the management and support staffs including the charge nurses, and most of the direct care individuals. We have observed mentoring and some of the training of new staff. We are well pleased with all. In addition to the willingness of the direct care personnel, we should also mention the personal investment in excellent service exhibited by the activities coordinator and dietary staff. And we can’t forget the maintenance coordinator, always quick to address any need. Hearth and Home performs all facets of providing an enriched environment for their residents. Management and staff have continued to exhibit commitment to the mission of Hearth and Home to provide a final home to their residents throughout the changes that aging brings. They have good integration and working relationships with 3rd party Hospice organizations which has proven invaluable in Mom’s case. They are quick to respond to changing health needs by managing the interface with a local Primary Care Doctor’s office and capably coordinate care when needed with local hospitals, emergency services, and a contracted Pharmacy. The facility is updated regularly-new flooring and furniture in the past few months; and decorated with seasonal and holiday freshening. Birthdays and holidays as well as other personally important commemorations such as Veterans, Mothers and Fathers days are celebrated. There is a beautiful, well maintained, enclosed garden / courtyard that Mom enjoys. In all we believe that Mom is in the best place possible for her needs and abilities and we only wish we had moved her in sooner.

A Doctor was never visible to me or staff, I ask staff. Called squad when patient was ill. No ck up w Dr. after return fr hospital. They said they would call him. When he fell in his room during dinner, they could not spare help away from dinner to pick him up. I just happened to go back & fed him on the floor. He had a temp & they called sguad. No Dr. Suggested we get our own Dr & a sitter. Always short handed. Disgusting!! Judy Stedman

An employee came into work, knowing full well that she was Covid positive. Employee was fired, but they decided to wait a full day after knowing to test residents, and 2 full days to begin testing the staff. Oh but not rapid tests, because apparently, mitigating the spread of Covid to the elderly isn't important to an establishment whose purpose is to keep them alive and well. Disgusting. The only immediate action was to close all of the residents doors and keep them in their rooms. That's all well and good, except for the fact that many residents are a fall risk and having the door closed means they could be lying on the floor for quite some time before anyone notices. Great plan though! Take your loved one to a facility that's actually in the business of taking care of them, not this mismanaged cesspool.

My mom was there from November 2019 til August 2020 and due their negligence of not figuring out and doing further tests to why she gained 50 pounds in 2 months I decided to take her to Emergency Room and found out that she had Edema and build up of fluid around heart and lungs and could of died of congestive heart failure the doctor said she needed up staying in hospital for 3 days and I decided to move her to better facility and and now they are wanting me to pay for 1/2 of the bill the month after she left and I will not be due to them almost killing my mom ...

My mother was here. I had to monitor everything. For your own peace of mind do not put your family members here unless you really don’t like them.