Dining
Meal preparation and service
Westlake, OH
Assisted Living and Memory Care in Westlake. Confirm current services and availability directly with the community.
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Meal preparation and service
Garden
Fitness programs
Housekeeping and linen services
Community operated transportation
Community-sponsored activities
12-16 hour nursing
Specialized support for people living with Alzheimer’s disease and other forms of dementia.
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Nursing and rehabilitation services for people who need a higher level of care.
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Rates and availability can change. Ask the community for a personalized quote and details about included services.
If I can give no star I would. My mom suffered multiple seizures due to lack of care and personal hygiene after staying for close to a year. She developed a UTI infection which gotten more worse through time due to lack of changing and providing required medication. The infection could of killed her. Thank God we were able to remove her from this facility and find a whole lot better nursing home whom takes very good care of her. Would 100% not recommend this place to anyone who loves there loved ones.
They offer wonderful memory care services. The staff are attentive, compassionate and create a comfortable environment for the residents and their families!
My mother was transferred here after an 11-day hospital stay for rehabilitation related to a broken leg. She stayed only two days because we felt we had to move her for her safety and care. She frequently waited 30 minutes or longer after pressing the call light for assistance on a regular basis. One night, despite being unable to safely move on her own, she somehow struggled to get to the bedside commode by herself and had an accident while trying to use it. She was left waiting more than 30 minutes for help while fecal matter remained on the floor and around the commode, creating a serious…
My mother was transferred here after an 11-day hospital stay for rehabilitation related to a broken leg. She stayed only two days because we felt we had to move her for her safety and care. She frequently waited 30 minutes or longer after pressing the call light for assistance on a regular basis. One night, despite being unable to safely move on her own, she somehow struggled to get to the bedside commode by herself and had an accident while trying to use it. She was left waiting more than 30 minutes for help while fecal matter remained on the floor and around the commode, creating a serious fall risk for someone already recovering from a major leg injury. Staff eventually came in only to hand her a clean nightgown, leaving her exposed in bed and still without proper assistance or cleanup. The fecal matter and soiled commode were left in the room overnight and were not cleaned until the following day. At no point did staff properly help clean or care for her after the incident. There were also multiple attempts to give her incorrect medications, which she fortunately questioned and refused. Staff attitudes often came across as dismissive and unprofessional. The room and facility did not appear clean, and at no point during her stay was basic hygiene care discussed or offered, including bathing or assistance cleaning up after accidents. This experience was extremely upsetting for our family. I strongly encourage others to carefully research facilities and advocate closely for their loved ones. Based on our experience, I would not feel comfortable recommending this facility to anyone seeking safe and compassionate care for a loved one.
Horrible the residents are ignored when they use the call button and also if one guy across the hall from my mom, was calling for a nurse and for help for over 2 ours hours. When they claimed to have given my mother her medication in the middle of the night and I was there, knowing they did not even come in her room at the time t as t was claimed, they claimed it was on their record they they did. With all apologies,then later ti was told by the nursing supervisor that there was no record of it .rude nasty and not doing what they say they are. DoNOT PUT A LIVED ONE IN HERE!
Phone calls to facility go unanswered no matter time or day.
We couldn’t be more happier of the services my sister received. Thank you to the day time nurses the PT n OT., the employees in the cafeteria were amazing and the house keeper. We truly appreciate you guys. Sandy who was her roommate was great. We love you Sandy.
If I could have rated this place 0 I would have. I worked here and only reason I stayed because you grow attached to residents. I wouldn’t recommend putting your family here. Management is messy and feeds into drama. I could count on one hand the nurse that actually care about their job and residents, in the past 6 months about 8 residents passed (that speaks for itself). Residents be soaked during the day, residents who are feeds don’t get fed fully because certain staff doesn’t want to do it, instead they put them to bed early. Staff degrades and disrespects residents but nothing gets done because the residents doesn’t have anyone to advocate for them and family doesn’t visit often. If staff are cool with management they get away with so much. I can say so much but honestly what happens in the dark will come to light. The place looks nice but you have to see for yourself.
The staff is incompetent, lazy and management isn't much better! They can't even plug a phone in that a patient unplugged, answer any attempt for help, let alone mop a sticky floor! Hope none of your loved ones wind up there!