Legacy Centerville

I would not recommend this facility to those looking for a nursing home for their loved one. I understand that many places are understaffed, and I do believe the nurses did the best with the available resources. However, the facility was not clean and there was a very strong smell of urine and feces, especially in the memory care unit. The facility just isn't taken care of well. The are also security concerns. We were given the codes to the memory care unit, but that is not allowed in other facilities. I believe this ties into the fact that they are understaffed. We also were never asked to sign in when arriving or sign out when leaving. Another item to note is that the sign near the elevators for employee of the month is from 2024. I'm sure the employee is great, but 2024 is a bit dated. These might seem like minor issues, but when the little things are missed it makes me wonder what else is being forgotten. My biggest concern was the lack of communication from the administrative staff. This was an issue to the family and there were even times the nursing staff was not made aware of pertinent information. Overall, I believe my family member is worse off than when they arrived. Post Acute Centerville is not equipped to handle the volume of residents in their care and the administration needs to do a serious overhaul of their processes.

My 18 year old daughter took my uncle out driving without even showing I'd he has dementia and thought he was with a nurse she didn't even sign the book at the front desk then 4 weeks prior we noticed bites all over him they said they were treating it so 4 weeks later we see these bites were still on him we withdrew him and took him ourselves to a doctor which said either scabies or bed bugs they gave us some medicine to put on him and it's gone completely.so Brittany the nurse in charge had the audacity to call adult protective services on us for removing him do not take your loved ones here if you really care about the treatment they will receive..Do better post acute centerville.btw post acute of Beaver Creek did great while he was there no complaints with them

If it was possible for negative stars I would do that. The treatment my mother received was so poor. One aid verbally abused her. Her phone charger was stolen from her. There is zero security as to who can walk in and out on the weekends. They lie about therapy time given. They don’t make sure meds are actually taken. They don’t monitor patients at all leaving family to call for emergency care. And so many other things. Don’t put your loved one here.

Don't put your loved one in here. My family's experience was not good. If I could, I would give them zero stars. Didn't honor or respect a Do Not Resucitate order; disturbing comments made to me on the morning of my mother's death, by a very rude and disrespectful higher up person; On the day of my mother's death, the new top administrator called me, and after speaking to him, said he'd check into my concerns. I told him I didn't want something similar to happen to somebody else's loved one. It is over a month since my mother died, and I haven't even gotten a call saying they are still researching the issues and need more time. Nothing. I called the top administrator, on his cell phone, this morning, and left a message to return my call. The day is now over. Still nothing. It is shameful. YOU CAN'T WORK IN A PLACE OF CARE, IF YOU DON'T CARE. SO BEWARE WHEN MAKING DECISIONS FOR YOUR LOVED ONE. BECAUSE NOW, I HAVE TO LIVE THE REST OF MY LIFE WITH THE DECISION MY LOVED ONE COUNTED ON ME TO MAKE.

My LO stayed a week in November 2025 at this facility's Memory/Respite Care. I really liked the Facility. My Mom was welcomed with open arms, and made to feel comfortable. As even the process in itself is confusing and daunting, all my questions were answered with patience and understanding. From Brandi in Admissions to the nurses and aides put my mind at ease. I will be calling on them in the future. Thank you for caring for my Mom!