Life Care Center of Westlake

It took me a couple of months to put a review online. When I complete a review, I attempt to make it as objective, honest, and as accurate as possible based upon my interaction with staff. I am the court-appointed legal guardian for my mother, who has been a resident at LifeCare of Westlake since April 2026. Unfortunately, our experience has been both good and disappointing. My first impression of this facility is that is great! I've wanted my mom at this facility for a while. I've dealt with several facilities and hospitals in the past, now I'm becoming very knowledgeable dealing with nursing home facilities or skilled care facilities. The receptionists are great! Marty , the admission Director is great. Along with some of the staff, Kenton, Barbie, Tasha, Diamond, Melissa, Cordelia, Jennifer, Lorie, Barb, the Nurse, etc.. These are some if the staff that I applaud! My mom began her stay on the dementia unitI April , 2026. I visited everyday or every other day. My mom was changed. However, there were times , she was left in the dining area all day sometimes in a soiled depend. I had issues with her being taken into the dining room and having to sit all day. Next, we experienced clothes or property that was brought up being left in the closet. Whomever, the STNAs were not taking the clothes down to be labeled. In fact, She still has a missing bag of clothes. My mom experienced an unwitness fall within the first two weeks of being on the dementia unit. I was contacted by a nurse who mentioned that all STNAs were out taking garbage. Two days later, my mom experienced an alleged physical abuse by an STNA. My mom was shoved into the shower with a cap on her head and her face was shaved against her will and consent without her consent. I am the court appointed guardian, I was never informed about the incident. My mother told me when I came to later that day to visit. She was very disgruntled. I was very peeved about the incident and demanded and investigation by the administrator and the Director of Nursing. As a result, the Westlake Police department was called, police report filed, complaint to the Ohio department of Health, the ombudsman office, and a complaint against the person's license. My mother was moves on a regular unit.I observed repeated issues with personal hygiene and basic care. To the point where I spent $479.89 out of pocket for personal hygiene items and hemorrhoid cream for gastro bleeding. To which the facility has failed to reimburse me. There were multiple occasions when my mother was left in soiled or dirty clothing and in need of assistance. Her call light would be on for 25 to 30 minutes without assistance, skipped meds, no water or ice, etc.. I also became concerned about wounds that developed on her leg and whether appropriate preventative and wound care measures were consistently being followed. I was especially troubled by what I considered unprofessional comments and conduct from members of the nursing leadership team. As a guardian advocating for my mother's care, I expected concerns to be addressed professionally and respectfully. My mother experienced three falls while residing at the facility, raising serious concerns about supervision and fall-prevention measures. In addition, there were missed appointments and communication issues that created further frustration and anxiety for our family. Sending a dementia patient to the doctor alone, missing paperwork from doctor's visits, Failure to communicate Dr Summers or doctor visits with family. Families place enormous trust in nursing facilities to provide safe, dignified, and compassionate care. Based on our experience, If, you place someone at this facility, you have to check on them especially if you are the legal guardian or POA. I encourage anyone considering placement here to closely monitor their loved one's care and document concerns promptly. While staff seem well meaning, I am deeply concerned about the cleanliness of the rooms doing my visit.