Ohio Living Swan Creek

If I could give zero stars as a rating I would. I went there for a tour. Receptionist was very, very rude and annouce on the phone to whoever she called "no, she is just a drop in", very sarcastic. The woman, "girl", came out to greet me, was the most rude person I have ever met in a care facility. I stated I would like a tour to see the facility and discuss care for my husband who had hip surgery, that they were on the list given to me by the hospital. She started going into how the hospital has to do all this paperwork prior to him being admitted. I explained I was there to check out the facility not to hear about what paperwork the hospital had to do. She stated I would need an appointment. I explained I didn't have that kind of time. I didn't have a discharge date yet, but it was going to be soon, I didn't have time to make an appointment. She stated, well, I don't have time. I have an appointment for a tour, very sarcastic and there was no one else. She proceeded to to tell me they very rarely have an opening anyway and they mostly only do long term care. I wouldn't place a loved one in that facility if it was the last place on earth. I can only imagine how they treat everyone there. Horrible, horrible place. Immature and rude. The two people I had the encounter with should not be in the position they are in.

Their admittance staff for rehab will not return phone calls. They would not even answer if they had a bed or not. Most unprofessional place I ever delt with. I would not trust them with anyone I love.

My mom has been in Swan Creek for approximately 8 months. We couldn't be happier with the facility and the staff. Mom has been so happy and really loves the activities.

Great place if your love one is independent. The grounds are very nice. But would not recommend it for long term care or for memory care. We have not had a great experience. Care meeting after care meeting and nothing really changes. Our mother is left to take care of herself so you’re paying for a locked door really. She safe but forgotten about because she can do a lot on her own.

The grounds here are beautiful and there is a wooden walkway down toward Swan Creek that is wonderful for people to walk on where they may see deer, turkeys and other wildlife and there is also a large deck where we have outside parties and programs and it also looks down over Swan Creek. Every week the bus drives us to appointments, grocery shopping, and monthly outings to shopping at various places, breakfast, lunch and dinner out. We have a beautiful chapel used by all Christian denominations and a Chaplain who presides over a Protestant service on Sundays at 2:30 as well as all his other Chaplain duties. Catholic services are also held every week. All in all it really is a great place to live and enjoy our senior years.