The Laurels of Norworth

None of the staff, even the receptionist has a smile on their face except the cleaning staff.. There are patients in the hallways pleading for help, alarms going unanswered for 20+ minutes. Nurses and aids just sitting on their phones or leaning on the med carts in the hallways. Very inattentive staff. I asked a man what he needed in the hallway after listening to him say help me over and over. It wasn’t until I stopped and asked the resident what he needed, that the staff intervened. Very sad to see these people outright ignored and just passed off. I don’t understand what phone call could be more important than a potential fall or bathroom emergency.. where are the supervisors? Ive been praying for the residents in this facility since my first visit and will be following up with upper management on Monday.

I stayed at Laurels of Norworth from 1/27/26 until 4/18/26. The nurses and aides are fine. The PhysicalTherapy and Occupational Therapy are absolutely awesome. Thanks to Taylor, Krierstin(the one that was having trouble with coolant in her car), and Brittany. The administration ( Cassie), who is power hungrey and the Social worker ( Marissa) are a joke, completely awful they make this a very dark place. When the Social worker found out that I would not be returning to where I was living I was threatened to be discharged to a homeless shelter. That was their plan for me. Multiple times I was threatened with being discharged to a homeless shelter. After some research I learned that being discharged to a homeless shelter in the state of Ohio is considered an unsafe discharge plan and basically illegal to do. I was using a wheelchair as my primary mobility and needed help with assisted daily living skills at the time , bathing, and dressing. Both of those wouldn't be provided for me at a homeless shelter. However they were ready to dump me off to a homeless shelter. The Social worker at one time said that she would come the next day and we could call different homeless shelters,she is just extremely awful and lacks compassion for a fellow human being. I got the Ohio Ombudsmans office involved. The rep from the Ombudsmans office came to an administration meeting I had. My sister who is a Nurse Practitioner was there too. The Obudsman rep said he had never seen the state of Ohio being ok with a nursing home discharging a person to a homeless shelter. Also the social worker (Marissa) and the Administrator (Cassie) kept giving me sober living houses(group homes) with their phone numbers to get in contact with. The sober living houses I didn't qualify to be in because I have been sober for too long. Then they gave me other group homes to call which I couldn't do because the room was upstairs. Like I said I was wheelchair bound at the time and I couldn't do stairs. The places didn't have wheelchair accessibility. Then on 4/7/26 both Marissa and Cassie came to my room 229A and woke me up. They came at me in a threatening intimidating manner (which I thought was hilarious)and told me that they were tired of me refusing to go to places they arranged for me. I told both of them that the places that they arranged for me was homeless shelters which I'm not doing, sober living group homes I didn't qualify for and other group homes that could not meet my needs. The Social worker and the Admin. said " Well we are not going to go into that" and kept repeating we are tired of you refusing to go to the places we have found for you. The harassment and intimidation from them was off the hook. I'm a Veteran from the Army that has PTSD and they continued to activate my triggers associated with PTSD. They knew that I had PTSD it was in my file with them and they didn't care about that. I really don't think they understand PTSD and should have more training in the that area. I would definitely not recommend for anybody to send a loving family member to Laurels of Norworth at all. There are other places that your loved one would probably be taken better care of Admin. and Social worker wise. Also I want to mention that the Administrator ( Cassie) proudly boasted that they had discharged people to homeless shelters before. I had my sister as my biggest advocate while I was there and they still tried these games. I can't imagine how they treat people that have no advocacy at all.

Ok

My husband came here for short term physical therapy. He is improving every day he’s not able to stand due to the serious surgery that he had in December. Food service the food service has not been the greatest food of taste, but he did eat certain things. The family brings Lol Nursing care has been good but they seem to have a lot of patience that they have to take care of. The nursing assistance, are somewhat slow answering the call light they seem to be responsible for a lot of patience. I know from experience the nursing assistance, and the nurseries work very hard taking care of each and every patient that they’re responsible . I was very happy for my husband that one of the assistance got him a really comfortable bed that fits him because he is 6’2” All the staff have been very helpful assisting the needs for my husband. So far, everything is going well.

Laurels of Norworth has always been extremely professional, and have worked extremely hard to have the needs of patients met. Aubri and Brandi in Admissions are so wonderful to work with, and strongly advocate for the residents. Elvis, one of the floor nurses, is so kind and patient with the residents, and works so hard to manage symptoms and assist in providing patient’s and families with comfort. Both Marissa and Char in Social Services went above and beyond to address concerns for patients and families, and worked to make sure that they were comfortable. Thank you for all the work you do for your residents, their families, and future patients!